Liberty Kombani
Cypress,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Joe Myers Toyota, by leveraging exceptional communication and vehicle assessment skills. Achieved consistent sales targets through effective problem-solving and relationship building, contributing to a significant increase in repeat business. Demonstrated multitasking and organizational prowess in fast-paced settings, ensuring high-quality service delivery. Successful service with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Service Advisor
Joe Myers Toyota
05.2022 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Don McGill Toyota
03.2015 - 04.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Assembler
Goodman Manufacturing Company
02.2015 - 08.2015
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Store Clerk
IKEA
02.2012 - 11.2012
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Concierge
Houston Parking Services
10.2010 - 10.2012
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
Founders High School
Zimbabwe12.2010
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Excellent Communication
- Problem-Solving
- Customer-focused
- Customer Relations
- Complaint resolution
- Relationship Building
- Issue Resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved most which led to outstanding results..
Languages
English
Full Professional
Timeline
Service Advisor
Joe Myers Toyota
05.2022 - 08.2024
Service Advisor
Don McGill Toyota
03.2015 - 04.2022
Assembler
Goodman Manufacturing Company
02.2015 - 08.2015
Store Clerk
IKEA
02.2012 - 11.2012
Concierge
Houston Parking Services
10.2010 - 10.2012
High School Diploma -
Founders High School
Similar Profiles
Theresa DoyleyTheresa Doyley
HR Payroll Manager at Joe Myers ToyotaHR Payroll Manager at Joe Myers Toyota
Jamie RiosJamie Rios
Billing Clerk at Joe Myers ToyotaBilling Clerk at Joe Myers Toyota
Sean SamuelSean Samuel
General Sales Manager at Joe Myers ImportsGeneral Sales Manager at Joe Myers Imports