Liberty Pierce
Keller
Summary
Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate & Manager
Boot Barn
05.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Team Member
Smoothie King
05.2021 - 07.2021
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Operated register to process payments and collect cash payment for order totals.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Manager
McDonald's
05.2020 - 04.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Member
McDonald's
11.2019 - 05.2020
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
Whataburger
06.2019 - 11.2019
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Operated register to process payments and collect cash payment for order totals.
- Developed effective improvement plans in alignment with goals and specifications.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
No Degree - Interior Architecture
Oklahoma Christian University
Edmond, OK12.2023
High School Diploma -
Kingwood High School
Kingwood, TX05.2021
Skills
- Sales Development
- Upselling
- Merchandising knowledge
- Complex Problem-Solving
- Client Service
- Exceptional customer service
- Teamwork and Collaboration
- Professional Demeanor
- Payment Processing
- Multi-tasking strength
- Fraud Detection
- Store Opening and Closing
- Verbal/written communication
- Outgoing Personality
Accomplishments
- Awarded “Employee of the Month” in 2023.
- Achieved product count by completing inventory with accuracy and efficiency.
- Supervised a team of 15 staff members.
Timeline
Sales Associate & Manager
Boot Barn
05.2022 - Current
Team Member
Smoothie King
05.2021 - 07.2021
Manager
McDonald's
05.2020 - 04.2021
Team Member
McDonald's
11.2019 - 05.2020
Team Member
Whataburger
06.2019 - 11.2019
No Degree - Interior Architecture
Oklahoma Christian University
High School Diploma -
Kingwood High School