LIBERTY RUBRICO
Las Vegas,NV
Summary
An energetic individual eager to bring strong esthetic skills to a company in need of a professional esthetician with excellent organization, communication, and successful team building skills. Seeking a challenging position as an esthetician in order to continue building skills and clientele.
Overview
11
11
years of professional experience
Work History
Vitamin Specialist
ProCaps Laboratories
Las Vegas
05.2021 - 09.2023
- Provide and assist customers with educated decision on vitamins
- While providing exceptional customer service
- Educate customers on benefits of taking products.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Concierge / Marketing Representative
Diamond Resorts International
Las Vegas
05.2019 - 05.2021
- I am responsible for generating amazing leads for sales team as well as helping provide great service and help to owners and co-owner renters
- Making sure that everyone felt welcomed and relaxed in an upbeat and fast-paced environment.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Sales Representative / Vacation Ownership
Wyndham Worldwide
Las Vegas
02.2017 - 05.2019
- Professional, licensed sales agent ethically representing Wyndham Vacation Ownership
- Meeting prospective buyers and welcoming them understanding their wants and needs, to find a vacation program best suited for them
- Financial planning is very much involved, people skills, being courteous, respectful, and most importantly helpful to all guests
- Keeping track of sales volume, following compliance requirements, and meeting and exceeding sales quotas.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed strong rapport with customers and created positive impression of business.
Liquor Distributor / Account Manager
Good Spirits Distribution Co
Las Vegas
10.2016 - 02.2017
- Represent one of Southern Nevada’s liquor distributors in local market and promotional events
- Strategizing with team members to achieve and exceed quarterly goals by understanding and leveraging company pricing expectations and negotiating to retain clients
- Assure products and banners are correctly displayed according to company standards.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Managed distributor training programs, resulting in enhanced product knowledge and sales skills among team members.
- Coordinated promotional events to showcase products and drive brand awareness.
- Created pricing schedules and determined discount rates.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Liquor Specialist / Brand Ambassador
DutyFree McCarran Int’l Airport
Las Vegas
11.2014 - 10.2016
- Report directly to store manager and assist with vendor relationships
- Maintain complete inventory in multiple stores, transferring and managing merchandise as needed
- Worked closely with vendors to ensure successful ongoing and seasonal promotions
- Provide inventory reports, and point of sales daily news, and assist clients with any questions.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Collected, arranged, and input information into a database system.
- Frequently inspected production area to verify proper equipment operation.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Store Manager
Respect Your Universe
Las Vegas
10.2012 - 02.2014
- Responsible for, but not limited to, cash handling, employee scheduling, inventory reports, and customer service training
- Responsible for ensuring that delivery was received and processed daily in a timely fashion and outgoing products
- Provide utmost customer service to gain loyal clientele
- Maintained sales ledgers, coordinated special events, and strived for excellence worth staff
- Opening and closing store procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Advanced Licensed Esthetician - Esthetician
Euphoria Institute of Beauty Arts & Science
Las Vegas, NV05.2023
Associate of Arts - Dental Hygienist
PIMA Medical Institute
Las Vegas, NV10.2010
Skills
- Accounts Payable and Accounts Receivable
- Loyalty Building
- Maintenance and Repair
- Documenting Sessions
Timeline
Vitamin Specialist
ProCaps Laboratories
05.2021 - 09.2023
Concierge / Marketing Representative
Diamond Resorts International
05.2019 - 05.2021
Sales Representative / Vacation Ownership
Wyndham Worldwide
02.2017 - 05.2019
Liquor Distributor / Account Manager
Good Spirits Distribution Co
10.2016 - 02.2017
Liquor Specialist / Brand Ambassador
DutyFree McCarran Int’l Airport
11.2014 - 10.2016
Store Manager
Respect Your Universe
10.2012 - 02.2014
Advanced Licensed Esthetician - Esthetician
Euphoria Institute of Beauty Arts & Science
Associate of Arts - Dental Hygienist
PIMA Medical Institute
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