Liberty Shirley
Carlsbad,NM
Summary
Friendly professional with a proven track record at Chilis's Bar and Grill, excelling in staff management and enhancing customer satisfaction. Skilled in organization and service-oriented mindset, adept at resolving conflicts and driving team performance. Demonstrated ability to improve operational efficiency, significantly increasing sales through strategic upselling and customer engagement.
Overview
33
33
years of professional experience
Work History
Receptionist
Carlsbad LifeHouse
09.2022 - Current
- Answer phone promptly ,in a friendly, professional manner and direct incoming calls to correct employees.
- Respond to inquiries from callers seeking information.
- Confirm appointments, communicate with clients, and update client records.
- Take applications for people calling in for services.
Server
Chilis's Bar and Grill
07.2009 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Service Technician
MCI
10.2007 - 07.2009
- Took inventory and delivered chemicals to oil and gas locations.
Manager
Chilis's Bar and Grill
08.2006 - 09.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Wrote schedules for FOH and HOH employees.
Server
Chilis's Bar and Grill
08.2003 - 08.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager
Long John Silvers Franchise Association
11.1991 - 06.1997
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
General
New Mexico State University
Las Cruces10.1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Service-oriented mindset
- Professional Demeanor
- Staff Management
Timeline
Receptionist
Carlsbad LifeHouse
09.2022 - Current
Server
Chilis's Bar and Grill
07.2009 - 08.2023
Service Technician
MCI
10.2007 - 07.2009
Manager
Chilis's Bar and Grill
08.2006 - 09.2007
Server
Chilis's Bar and Grill
08.2003 - 08.2006
Manager
Long John Silvers Franchise Association
11.1991 - 06.1997
General
New Mexico State University