Liberty Tawanda Masamvi
Harare,Zimbabwe
Summary
I hereby forward my resume. I wish to apply for the position available in your organization. I am confident that I have knowledge and skill to professionally fulfill the position as required by the organization. I am eager to enhance and refine my personal development within the organization, and take on challenges that lie ahead. I will endeavor to effectively performance all my tasks as required by the organization and maintain the standard as defined by the organization. Given the opportunity, I will perform my duties with perseverance, dedication and loyalty. It is my aim to make be part of a successful team that is directly involved in making the organization a success. I hope that my application will receive your favorable consideration. Yours truly Liberty Tawanda Masamvi
Overview
6
6
years of professional experience
2
2
Certification
Work History
Manager
Chop Chop Restaurant
02.2022 - Current
- Increasing the customer count
- Improve the customer experience and customer service
- Handling customer complaints
- Training of staff
- Maintaining stock of kitchen and bar
- Time keeping of corporate promise of quick service, selling the experience to the customers, putting the needs and requests of customers ahead in return customer satisfaction was achieved and loyalty
- Implementing customer retention tactics and customer relationship management.
Sales and Marketing
Planet Pharmaceuticals and Chemicals Pvt Ltd
05.2021 - 01.2022
- Expanding and bringing new clients to the organization, also maintaining customer relationships
- Creating new product portfolio
- Maintaining social media platforms
- Handling customer complaints and reviving relationships with old customers which were no longer placing orders
- Telemarketing, closed contracts and also made shop visits.
Manager, Pizza Chef, Complex cleaner
Simbisa Brands Pvt Ltd
01.2016 - 03.2021
- Managed to create service delivery smooth
- Executing the marketing plan of the corporate
- Cash ups of daily revenue and banking procedures
- Sales control of the shop, checking and commenting on variances daily
- Customer complaints handling, customer relationship building by providing call and collect service to customers
- Time keeping of corporate promise of quick service, selling the experience to the customers, putting the needs and requests of customers ahead in return customer satisfaction was achieved and loyalty.
Sales representative
Husbate Enterprises Pvt Ltd
05.2009 - 05.2010
- Communicating and negotiating with customers on contracts
- Creating and maintaining existing customers
Education
Marketing Management -
Zimbabwe Open University
Skills
- Customer insight
- Customer complaints handling
- Strategic planning
- Sales and marketing
- Team motivation
- Team player
- Outbound marketing
- Telemarketing
- Decision making
- Negotiation
- Targeting and positioning
- Microsoft Office
- Gaap system
- Pilot system
- Quickbooks
Certification
- Restaurant Management (SPUR CORPORATION S.A) (02/2020 - 04/2020)
- BACHELOR'S DEGREE IN MARKETING MANAGEMENT (08/2016 - 08/2020)
- ORDINARY LEVEL CERTIFICATE (01/2004 - 10/2007)
Accomplishments
- Degree in bachelor of commerce (08/2016 - 08/2020) attained a degree in marketing management
- Rose within the ranks in Simbisa Brands from being a general hand- pizza chefto restaurant manager
- Increased sales and customer count in Husbate Enterprises Pvt Ltd
Languages
- Shona, Full Professional Proficiency
- English, Full Professional Proficiency
References
- Mrs. Penelope Tambama, Innovia Pharmacy ( Pharmacist), Pendulum Distributors (Director), Harare, +263 773 162 55
- Mr. Willard Mapiye, Simbisa brands Pvt Ltd, Operations Manager, Harare, +263 771 354 299
- Mr. Micheal Mavhu, Planet Pharmaceuticals (Pvt) Ltd, Harare, +263 774 076 822
- Mr. Alouis Kwaramba, Judah Holdings Pvt Ltd, Harare, ajbkwaramba@gmail.com
- Mrs Paida Mazarura, Personal Assistant, Zinwa, +263772 650 240
- Mr Tatenda Nezandoyi, Chief Auditor of The United Methodist Church (Zimbabwe), +263 773 061 827
- Mr Godfrey Samanga, Restaurant Manager Simbisa Brands, +263 782 006 095
- Mrs Melody, Franchise officer of Simbisa Brands, Former Pizza Inn Manager, +263 772 364 700
Projects
Food delivery (Tawanda's Place), 04/2020 - Present, Managed to develop customers and deliver food for lunch, meeting and gatherings
Languages
Shona
Native language
English
Proficient (C2)
C2
Shona
Proficient (C2)
C2
Timeline
Manager
Chop Chop Restaurant
02.2022 - Current
Sales and Marketing
Planet Pharmaceuticals and Chemicals Pvt Ltd
05.2021 - 01.2022
Manager, Pizza Chef, Complex cleaner
Simbisa Brands Pvt Ltd
01.2016 - 03.2021
Sales representative
Husbate Enterprises Pvt Ltd
05.2009 - 05.2010
- Restaurant Management (SPUR CORPORATION S.A) (02/2020 - 04/2020)
- BACHELOR'S DEGREE IN MARKETING MANAGEMENT (08/2016 - 08/2020)
- ORDINARY LEVEL CERTIFICATE (01/2004 - 10/2007)
Marketing Management -
Zimbabwe Open University
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