Libu Balakrishnan Lissy

• Designed innovative solutions aligning with customer goals and requirements.
• Led customer discussions and design exercises to gather use case details and evaluate existing technical environments.
• Built highly available, scalable, secure, resilient, and cost-efficient development, staging, and production environments using cloud SQL, MySQL, PostgreSQL, SQL Server, Cloud Filestore, Cloud Storage, Cloud Run, Cloud Functions, Cloud Source Repositories, Cloud Build, App Engine, Cloud Logging, Monitoring, and Terraform.
• Guided customers in security and compliance standards, collaborating with relevant teams to address issues.
• Resolved service issues promptly, minimizing customer impact and documenting solutions to prevent recurrence.
• Shared insights and best practices through design reviews, incident drills, debriefs, and collaboration with engineers and product teams.

• Executed SAP migration programs on AWS and Azure clouds, ensuring high availability solutions.
• Configured and supported SAP Basis teams across multiple cloud environments to ensure seamless operations.
• Installed and configured Pacemaker SAP HANA cluster solutions on Azure, enabling high availability for critical applications.
• Built and maintained automation scripts for SAP hosting activities and environment setups.
• Implemented network security measures to mitigate security issues in AWS and Azure, enhancing overall system integrity.
• Configured Linux (RHEL) servers, managing file systems and conducting vulnerability assessments.
• Provisioned GCP platform using Terraform, configuring security and logging solutions.
• Provided troubleshooting for GCP services, addressing SSH brute-force attacks and Splunk streaming issues.

• Installed and maintained Linux servers, databases, directory servers, and Fischer Identity Suite applications to ensure reliability on Rackspace cloud platform.
• Deployed applications while applying patches to Fischer Identity Suite software.
• Managed remotely hosted Linux servers and databases to ensure optimal performance.
• Maintained disaster recovery environments for production systems.
• Supported production, test, and development environments using Linux, Apache Tomcat, PostgreSQL, and Fedora Directory Server.
• Managed backups for file systems and databases to safeguard data integrity for Fischer Identity Suite on Windows and Linux servers.
• Configured HTTPD, Tomcat, Java, PostgreSQL, and Fedora Directory Server for seamless application deployment.
• Monitored events and services for Fischer Identity Suite applications to enable proactive issue resolution and minimize downtime.

• Troubleshot customer servers through remote login, resolving issues efficiently.
• Resolved support inquiries related to HTTP, DNS, MySQL, mail, and other system challenges, enhancing customer satisfaction through effective troubleshooting.
• Delivered comprehensive support for client hosting services, ensuring reliable performance and swift issue resolution.
• Executed cPanel installation and configuration for buycpanel.com, ensuring optimal functionality for customer needs.

• Website Publishing and management (With or without Control Panels)
• Initial server setup and server hardening.
• Regular maintenance and efficiency checking of servers.
• Installation and configuration of third party software used in sites.
• Remote server administration
• Server load management using top, ps etc.
• Monitoring public shop websites.
• Account/Server migration.
• Maintaining the Server checklist and documents as per company policy
• Daily routine work of servers like monitoring, checking events, and checking services.
• Remotely checking and monitoring of servers.

• Administered Linux servers to ensure system stability and performance.
• Monitored system logs for security threats and performance issues.
• Managed user accounts and permissions across various platforms.

• Configured and maintained CentOS and Ubuntu servers in Amazon Web Services to ensure reliability and availability.
• Performed maintenance and troubleshooting on Ubuntu systems to optimize performance and stability.
• Executed installation and troubleshooting of software packages to support development initiatives.
• Implemented JIRA ticket management tool to streamline project tracking processes.
• Managed hardware assets to ensure optimal operational efficiency.