Licatese Mathews
Cheektowaga
Summary
Dynamic and results-driven professional with a strong background in customer service and sales, notably at Yaya's Catering LLC. Proven ability to organize and prioritize tasks effectively, ensuring exceptional client satisfaction and repeat business. Skilled in ordering and invoicing, complemented by a friendly, positive attitude that enhances team collaboration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Caterer
Yaya's Catering LLC
01.2016 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Appliance Parts Sales Associate
Marcone Supply
06.2004 - 06.2013
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Handled large volume of inbound calls in a timely fashion
Retail Sales Associate
Creative Process Inc.
03.2000 - 06.2004
- Worked effectively in fast-paced environments.
- Sold AAA roadside assistance memberships via outbound calls.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Cashier, Cook
Burger King
06.1998 - 03.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, COMedical Administrative Assistant Certificate - Medical Administrative Assistant
Bryant And Stratton College
Getzville, NY05-2017
High School Diploma -
Bennett High School
Buffalo, NY06-1998
Skills
- Ordering and invoicing
- Customer service
- Problem-solving
- Organizing and prioritizing
- Decision-making
- Friendly, positive attitude
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Caterer
Yaya's Catering LLC
01.2016 - Current
Appliance Parts Sales Associate
Marcone Supply
06.2004 - 06.2013
Retail Sales Associate
Creative Process Inc.
03.2000 - 06.2004
Cashier, Cook
Burger King
06.1998 - 03.2000
No Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Medical Administrative Assistant Certificate - Medical Administrative Assistant
Bryant And Stratton College
High School Diploma -
Bennett High School
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