Licelot Richardson
New York
Summary
Seasoned IT professional with background as IT Director. Possess solid experience in overseeing technical teams, implementing strategic IT initiatives, and managing complex projects. Known for strong leadership skills, ability to streamline processes, and adept problem-solving capabilities. Significant contributions include improving system efficiency and facilitating team collaboration.
Overview
7
7
years of professional experience
Work History
IT Project Manager
Child Mind Institute
New York
11.2024 - Current
- Develop and lead IT strategy, aligning technology with business goals.
- Directed software implementation and upgrades, improving operational efficiency across departments.
- Collaborated with cross-functional teams to enhance user experience and support services.
- Mentored IT staff, fostering professional growth and technical skills development.
- Evaluated emerging technologies recommending solutions for business needs.
- Established IT policies and procedures ensuring compliance with industry standards.
- Analyzed financial data, developed budget, and managed expenditures for technology services.
- Designed contingency planning, formal training, and employee development plan to increase staff quality performance.
- Analyzed KPIs and implemented improvements to increase performance.
IT Project Manager
Ocean Bank
Remote
11.2022 - 11.2024
- Led core banking system upgrades across 22 business units, generating annual cost savings exceeding $200K.
- Developed AI governance policies to ensure compliance and responsible technology adoption framework.
- Directed server decommissioning and migration projects, reducing infrastructure costs while adhering to updated security protocols.
- Acted as the product owner to launch Zelle and TransferNow, increasing digital payment capabilities for over 200K clients.
- Conducted gap analysis and vendor evaluations for trade finance platform, managing $300K project budget effectively.
- Recruited, trained, and mentored staff, enhancing team performance and operational efficiency.
- Created detailed project plans outlining timelines, budgets, and staffing requirements to align with departmental goals.
Project Manager / Scrum Master
phData
Remote
02.2022 - 06.2023
- Managed multiple data projects from initiation to completion for diverse clients.
- Led a data engineering initiative leveraging Snowflake, Azure, and AWS, improving data accessibility and scalability across client platforms.
- Engaged with clients to gather feedback and adjust project deliverables as necessary.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Developed project plans outlining scope, timeline, and resource allocation for stakeholders.
Business Analyst
Uniphore
Remote
09.2021 - 02.2022
- Trained AI-driven customer service tools for major telecommunications clients, including Verizon, enhancing automation and efficiency.
- Gathered and translated client requirements into technical specifications, ensuring alignment between business needs, and solution design.
- Delivered training to over 100 customer service representatives, enabling the adoption of new tools and functionalities that improved customer satisfaction and reduced handling time.
- Collaborated with cross-functional teams to gather project specifications and insights.
- Analyzed user requirements to improve product features and functionality.
- Created data visualizations to present findings and support decision-making processes.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
Assistant Project Manager
Centers for Disease Control and Prevention
San Juan
09.2019 - 09.2021
- Drafted project reports and updated senior project managers on budget tracking and resource allocation, supporting decision-making for projects valued at $1M+.
- Onboarded 40+ new resources, providing technical training and access to tools, which reduced ramp-up time by 30%.
- Developed training materials and hosted workshops on new technologies, improving team adoption and productivity.
- Contractor
- Coordinated project schedules and timelines for public health initiatives.
- Assisted in the development of training materials for staff and partners.
- Documented project progress and maintained up-to-date records regularly.
- Supported budget tracking and resource allocation for various projects.
- Reviewed project deliverables to ensure compliance with guidelines and standards.
Claims Analyst
Humana
San Juan
12.2018 - 09.2019
- Processed and analyzed medical claims, ensuring accuracy and compliance with company policies.
- Investigated discrepancies and resolved claim-related issues efficiently.
- Collaborated with internal departments to streamline claim processing workflows.
- Trained new team members on claims procedures and best practices.
- Developed training materials to improve team understanding of policies and procedures.
Education
MBA - Project Management
Metropolitan University
San Juan, PR 05.2024
Bachelor of Science - Natural Sciences
InterAmerican University of Puerto Rico
San Juan, PR05.2021
Skills
- Salesforce implementation
- Data migration
- AI governance
- Cross-functional leadership
- IT governance
- Training development
- ITIL framework
- IT strategy development
- Data analysis
- Quality assurance
- IT change control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Project Manager
Child Mind Institute
11.2024 - Current
IT Project Manager
Ocean Bank
11.2022 - 11.2024
Project Manager / Scrum Master
phData
02.2022 - 06.2023
Business Analyst
Uniphore
09.2021 - 02.2022
Assistant Project Manager
Centers for Disease Control and Prevention
09.2019 - 09.2021
Claims Analyst
Humana
12.2018 - 09.2019
MBA - Project Management
Metropolitan University
Bachelor of Science - Natural Sciences
InterAmerican University of Puerto Rico