LICETTE CORTEZ
DOWNEY,CA
Summary
Dedicated Front Office Supervisor with over 16 years of experience at AltaMed Health Services, specializing in team leadership, patient care coordination, and administrative support. Proven track record of optimizing front office operations, enhancing patient experiences, and driving organizational efficiency. Skilled in innovative scheduling systems, staff training, data analysis, and compliance with healthcare standards. Committed to supporting the success of the Paramount Clinic through effective leadership and a deep understanding of organizational goals and values.
Overview
16
16
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
AltaMed Health Services, First Street Clinic
09.2023 - Current
- Led daily operations of front office, ensuring the highest quality patient experience
- Collaborate with clinic leadership team to meet patient and organizational goals
- Monitor team performance using key metrics, driving quality and operational efficiency
- Mentor and train front office staff, fostering continuous improvement and adaptability
- Optimize scheduling systems to enhance patient access and clinic efficiency
- Support clinic leadership team in the absence of the Clinic Director, ensuring seamless operations
ADMINISTRATIVE ASSISTANT II
AltaMed Health Services, First Street Clinic
06.2019 - 09.2023
- Provided comprehensive administrative support to the Clinic Director and leadership team, ensuring seamless day-to-day operations
- Managed complex calendars for the Site Medical Director and Clinic Director, including scheduling meetings
- Collected, reviewed, and analyzed data to prepare detailed reports, charts, and presentations using Microsoft Office Suite (Word, Excel, PowerPoint)
- Ensured compliance by maintaining up-to-date clinic licenses, permits, and regulatory documents
- Trained new Administrative Assistants, enhancing team efficiency and productivity
- Assisted in coordinating and supporting interviews, contributing to the recruitment process
- Organized and facilitated employee engagement events, fostering a positive work environment
- Provided essential support during audits and surveys, ensuring readiness and compliance
- Screened incoming calls and responded to routine inquiries, maintaining professional communication channels
- Managed expense reporting, invoicing, and office supply inventory, ensuring smooth administrative processes
CARE GAP COORDINATOR
AltaMed Health Services, Pico Slauson Clinic
05.2015 - 06.2019
- Coordinated patient care with specialists, including insurance verification, authorizations, and record management
- Played a key role in defining the Care Gap Coordinator role, establishing it as a best practice across the organization
- Developed and implemented the Patient Forms Initiative, adopted organization-wide
- Trained Care Gap Coordinators on new workflows, enhancing efficiency across clinics
- Served as a preceptor for new hires, specializing in back office functions and the Care Gap Coordinator role
MEDICAL ASSISTANT II
AltaMed Health Services, Pico Slauson Clinic
10.2008 - 05.2015
- Managed patient flow, coordinated with the front office, and supported providers during patient care
- Conducted patient intake, administered vaccines, and ensured daily readiness of exam rooms
- Trained new Medical Assistants, ensuring they were well-prepared for their roles
Education
MEDICAL ASSISTANCE CERTIFICATE -
United Education Institute-Huntington Park Campus
01.2005
Timeline
FRONT OFFICE SUPERVISOR
AltaMed Health Services, First Street Clinic
09.2023 - Current
ADMINISTRATIVE ASSISTANT II
AltaMed Health Services, First Street Clinic
06.2019 - 09.2023
CARE GAP COORDINATOR
AltaMed Health Services, Pico Slauson Clinic
05.2015 - 06.2019
MEDICAL ASSISTANT II
AltaMed Health Services, Pico Slauson Clinic
10.2008 - 05.2015
MEDICAL ASSISTANCE CERTIFICATE -
United Education Institute-Huntington Park Campus
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