Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Licie Louissaint

Orlando,FL

Summary

Highly motivated professional with experience in the restaurant industry. Expertise in training and motivating team members to exceed customer service and sales goals. Adept at creating learning programs and providing individualized instruction to ensure employees are well-versed in all aspects of restaurant operations. Proven record of cultivating positive team dynamics and instilling a customer-centric atmosphere. Accomplished development professional with experience in designing and delivering engaging training programs. Focused on helping employees develop new skills and become better equipped to perform their job roles. Expert in using innovative training methods to bring out the best in employees and ensure they are up-to-date with the latest industry trends and advancements. Proven track record of improving employee performance and morale. Talented development professional with experience developing, delivering, and evaluating employee training programs. Proven success driving organizational improvement initiatives and fostering employee engagement. Proficient in the most popular learning management systems and skilled in developing engaging training materials. Dedicated to fostering a safe and productive work environment. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
Orlando, Florida
03.2024 - Current
  • Provided customer service to patients by answering questions about medications and health-related topics.

  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Swing Manager

McDoanlds
Orlando, FL
01.2024 - 06.2024
  • Monitored inventory levels to ensure adequate stock for customers' needs.
  • Analyzed sales data from POS systems to identify trends in customer purchases and demographics.
  • Provided guidance on merchandising techniques that would maximize profits within the store.
  • Assisted customers in selecting products that best met their needs while upselling additional items.
  • Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
  • Inspected all areas of the store regularly to ensure they were clean and properly stocked.
  • Created weekly employee schedules, monitored performance, and provided feedback.
  • Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Conducted regular audits of the store's financial records and reported discrepancies to upper management.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Maintained control of shift operations.
  • Supervised teams' work to maintain consistent quality and performance levels.

CREW TRAINER

McDonald's
Orlando, FL
04.2023 - 01.2024
  • Assigned tasks and responsibilities to crew members based on abilities and experience
  • Monitored employee progress and provided constructive criticism
  • Provided coaching and mentorship to foster a positive work environment among staff members
  • Explained training information in easily understandable terms for individuals from all backgrounds and levels
  • Monitored job performance of assigned crew members, offering constructive criticism when necessary
  • Ensured compliance with all safety regulations, company policies and procedures in the workplace
  • Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
  • Developed and implemented effective training strategies for new crew members to ensure successful onboarding
  • Adapted teaching styles according to individual needs while maintaining a consistent level of quality instruction across all classes
  • Identified training needs and recommended additional training programs for crew members.

TAKE-OUT SPECIALIST

Red Lobster
Orlando, FL
03.2023 - 06.2023
  • Provided accurate order information through verbal communication with customers over the phone
  • Prepared orders quickly and efficiently with accuracy according to customer specifications
  • Performed cashier duties such as taking payments, counting money, and making change
  • Greeted customers and provided excellent customer service
  • Assisted in training new employees on takeout procedures such as order taking process and use of POS systems
  • Cleaned and sanitized work areas, equipment and dishes
  • Demonstrated knowledge of menu items and accurately answered questions about ingredients, preparation methods, and specials
  • Supported other departments within the restaurant during peak hours as needed.

CREW MEMBER

McDonald's
Orlando, FL
01.2023 - 04.2023
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Cross-trained in multiple positions within the store as needed
  • Maintained an organized work area to ensure efficient operations
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Restocked shelves with merchandise throughout shift
  • Followed health department regulations for handling food products properly
  • Followed all safety and security procedures to reduce risks
  • Prepared food items following established recipes and safety guidelines.

HOSTESS/BUSSER

Red Lobster
Orlando, FL
01.2023 - 03.2023
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Participated in ongoing training to enhance own job skills and knowledge
  • Provided efficient and courteous service to customers at all times.

Education

ASSOCIATE IN ARTS (A.A.) -

Valencia College
05.2023

HIGH SCHOOL DIPLOMA -

Oak Ridge High School
06.2020

Skills

  • Restaurant Operation Production Preparation
  • Staff Training Sales Expertise
  • Role Modeling Food Safety
  • Cash Handling Team Leadership
  • Cash Register Operations Station Preparation
  • Opening and Closing Procedures
  • Safe Food Handling
  • Trainer Mentoring
  • Work Planning and Prioritization
  • Complaint Resolution
  • Corporate Goals and Targets
  • Cleaning and Sanitation
  • Product Knowledge
  • Resolving customer issues
  • Problem-solving skills
  • HIPAA

Languages

  • English, Native
  • Haitian Creole, Native

Timeline

Pharmacy Technician

Walgreens
03.2024 - Current

Swing Manager

McDoanlds
01.2024 - 06.2024

CREW TRAINER

McDonald's
04.2023 - 01.2024

TAKE-OUT SPECIALIST

Red Lobster
03.2023 - 06.2023

CREW MEMBER

McDonald's
01.2023 - 04.2023

HOSTESS/BUSSER

Red Lobster
01.2023 - 03.2023

ASSOCIATE IN ARTS (A.A.) -

Valencia College

HIGH SCHOOL DIPLOMA -

Oak Ridge High School
Licie Louissaint