Liddie (Michele) Smallwood
Lanett,AL
Summary
Proven professional with a solid background in healthcare and finance, notably at Fresenius Kidney Care Dialysis. Excelled in patient education, equipment setup, and emergency response, enhancing treatment outcomes. Skilled in motivational interviewing and patient care, consistently improving customer satisfaction and operational efficiency. Demonstrated leadership in mentoring teams and optimizing safety protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CCHT
Fresenius Kidney Care Dialysis
Valley, AL
08.2017 - 06.2024
- Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
- Obtained patient's blood samples via access site or dialysis lines.
- Monitored patient's vital signs and adjusted dialysis treatment parameters.
- Delivered required oxygen by mask or cannula.
- Responded to dialysis-related emergency situations under nurse supervision.
- Performed dialysis access site cannulation and initiated dialysis treatment.
CSR
First Franklin Financial
Hogansville, GA
05.2016 - 07.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Assistant Manager
World Finance
Pine Mountain, GA
02.2013 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Lanett High School
Lanett, AL05.1998
Skills
- Motivational Interviewing
- Equipment Setup
- Advanced nephrology proficiency
- Biohazardous waste disposal
- HIPAA
- Safety Monitoring
- Infection control standards
- Patient Education
- Blood sample collection
- Documentation accuracy
- Patient Relations
- Patient Care
- Data Entry
- Microsoft Office Suite
- Customer Relations
- Microsoft Excel
- Conflict Resolution
- Recordkeeping strengths
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
CCHT
Fresenius Kidney Care Dialysis
08.2017 - 06.2024
CSR
First Franklin Financial
05.2016 - 07.2017
Assistant Manager
World Finance
02.2013 - 06.2016
High School Diploma -
Lanett High School