Lidell Frison
Orlando,FL
Summary
Dependable professional with several years of Technical Support experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Committed to improving user satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Ivox Solutions
Orlando, USA
10.2023 - Current
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services
- Answered user inquiries to resolve computer software or hardware operation problems
- Utilized remote access tools to connect remotely with customers' systems when necessary
- Assisted customers with installation of new hardware and software applications
Medical Equipment Technician
Agiliti Health
Orlando, USA
03.2019 - 05.2023
- Ensured compliance with all local and federal laws regarding transportation of hazardous materials.
- Conducted safety inspections on all medical equipment per protocol standards
- Maintained accurate records of service calls and repair activities for each piece of equipment
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
- Adhered strictly to traffic rules and regulations while driving vehicles or operating equipment.
IT Technical Support Specialist
Matrix Health Services
Orlando, USA
06.2017 - 03.2019
- Served as first point of contact for incoming technical service calls and emails
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Removed and replaced old hardware during routine upgrades and system repairs
Education
Bachelor of Science - Computer And Information Sciences
University of Central Florida
Orlando, FL05-2026
Associate of Science -
Valencia
Orlando, FL05.2023
Skills
- Desktop support
- Data entry
- Attention to detail
- Effective communication
- Technical troubleshooting
- Computer hardware troubleshooting
- Support ticket system
- Operating systems
Timeline
Technical Support Representative
Ivox Solutions
10.2023 - Current
Medical Equipment Technician
Agiliti Health
03.2019 - 05.2023
IT Technical Support Specialist
Matrix Health Services
06.2017 - 03.2019
Bachelor of Science - Computer And Information Sciences
University of Central Florida
Associate of Science -
Valencia
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