Lidia Baker
Broomfield,CO
Summary
Dynamic professional with experience as an Intake Specialist at TRU PACE, adept at provider and client communication and regulatory compliance. Proven ability to enhance client onboarding processes and maintain meticulous records in EMR systems. Strong interpersonal skills foster effective collaboration across teams, ensuring high-quality service delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Intake Specialist
TRU PACE
Lafayette, CO
10.2024 - Current
- Communicated with providers, community partners, and participant families to coordinate services and explain care levels, including assisted living and skilled nursing.
- Collected, verified, and entered sensitive participant information with high accuracy while maintaining HIPAA and regulatory compliance.
- Managed electronic records, updated participant files, and ensured all required documentation was complete and audit-ready.
- Collaborated with interdisciplinary teams to support eligibility decisions, care coordination, and program workflows.
- Provided clear, professional written and verbal communication while representing TRU PACE positively to external providers and the community.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Service Manager
Chipotle
Westminster, CO
10.2021 - 10.2024
- Oversaw daily operations while ensuring strict adherence to company policies, safety standards, and regulatory guidelines.
- Coordinated with vendors and team members to maintain inventory accuracy, support workflow efficiency, and resolve issues promptly.
- Trained and supervised staff, reinforcing consistent documentation practices, compliance procedures, and quality expectations.
- Maintained accurate records, schedules, and operational documentation to support audits and internal reporting.
- Delivered clear, professional communication to employees, customers, and external partners to support positive working relationships.
Assistant
Baby Safe Homes
Broomfield, CO
12.2019 - 09.2021
- Assisted with product preparation and installations, ensuring safety standards were met in client homes.
- Communicated with clients to explain services, answer questions, and provide guidance on baby safety practices.
- Supported marketing and community outreach initiatives to strengthen relationships with clients and partners.
- Maintained high-quality service by following organizational safety protocols and standards.
Education
Associate of Science - Business Administration
Front Range Community College
Westminster, COI-CAR Certification - Automotive Collision Repair
Future Forward Bollman
Thornton, CO05.2023
High School Diploma -
Legacy High School
Broomfield, CO05.2023
Skills
- Provider & community partner communication
- Medicare/Medicaid knowledge
- HIPAA & regulatory compliance
- Documentation & records management
- EMR & healthcare data systems
- High-accuracy computer data entry
- Cross-department collaboration
- Effective written & verbal communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Intake Specialist
TRU PACE
10.2024 - Current
Service Manager
Chipotle
10.2021 - 10.2024
Assistant
Baby Safe Homes
12.2019 - 09.2021
Associate of Science - Business Administration
Front Range Community College
I-CAR Certification - Automotive Collision Repair
Future Forward Bollman
High School Diploma -
Legacy High School