Lidia Baker
Broomfield,CO
Summary
Dynamic professional with experience as an Intake Specialist at TRU PACE, adept at provider and client communication, and regulatory compliance. Proven ability to enhance client onboarding processes, and maintain meticulous records in EMR systems. Strong interpersonal skills foster effective collaboration across teams, ensuring high-quality service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Intake Specialist
TRU PACE
10.2024 - Current
- Coordinated services by communicating with providers, community partners, and participant families.
- Collected and verified sensitive participant information while ensuring HIPAA compliance.
- Managed electronic records, updating participant files to maintain audit readiness.
- Collaborated with interdisciplinary teams to facilitate eligibility decisions and enhance care coordination.
- Delivered professional written and verbal communication, positively representing TRU PACE to external entities.
- Guided clients through complex intake processes, increasing understanding and engagement with available services.
- Explained eligibility requirements, application details, payment methods, and legal rights during assessments.
Service Manager
Chipotle
10.2021 - 10.2024
- Oversaw daily operations while ensuring strict adherence to company policies, safety standards, and regulatory guidelines.
- Coordinated with vendors and team members to maintain inventory accuracy, support workflow efficiency, and resolve issues promptly.
- Trained and supervised staff, reinforcing consistent documentation practices, compliance procedures, and quality expectations.
- Maintained accurate records, schedules, and operational documentation to support audits and internal reporting.
- Delivered clear, professional communication to employees, customers, and external partners to support positive working relationships.
Education
High School Diploma -
Legacy High School
Broomfield, CO5 2023
Associate of Science - Business Administration
Front Range Community College
Westminster, COSkills
- Provider and community partner communication
- Medicare and Medicaid expertise
- HIPAA and regulatory compliance
- Documentation and records management
- EMR and healthcare data systems
- High-accuracy data entry
- Cross-department collaboration
- Effective written and verbal communication
References
References available upon request.
Timeline
Intake Specialist
TRU PACE
10.2024 - Current
Service Manager
Chipotle
10.2021 - 10.2024
High School Diploma -
Legacy High School
Associate of Science - Business Administration
Front Range Community College