Lidia Camarena
Houston,TX
Summary
Dedicated and customer-focused professional with over five years of experience in customer service, retail management, and transaction processing. Proven ability to lead teams, resolve customer concerns, process transactions accurately, and deliver exceptional service in fast-paced environments. Experienced with a variety of business software applications, point-of-sale systems, and computer programs. Seeking a remote Customer Service Representative or Transaction Processing position where strong communication, technical, and organizational skills will contribute to company success.
Overview
6
6
years of professional experience
Work History
Service Manager
Melrose Clothing Store
Houston, TX
01.2025 - 05.2026
- Led daily customer service operations and supervised store associates.
- Resolved customer concerns while maintaining high satisfaction standards.
- Processed sales transactions, returns, exchanges, and register balancing accurately.
- Trained employees on customer service procedures and business systems.
- Assisted with scheduling, reporting, and operational tasks.
Associate
SUBWAY®Restaurants
Friendswood, TX
12.2023 - 10.2024
- Delivered exceptional customer service in a fast-paced environment.
- Prepared customer orders accurately while processing payments efficiently.
- Maintained food safety standards and cleanliness.
- Worked collaboratively to meet customer satisfaction goals.
Key Holder
Dollar General
East Bernard, TX
04.2022 - 09.2023
- Opened and closed the store while supervising daily operations.
- Processed cash, debit, credit, and return transactions accurately.
- Assisted customers with purchases, product information, and issue resolution.
- Balanced registers and maintained accurate store records.
Manager, Sales and Customer Support
Lowes Market
East Bernard, TX
01.2020 - 03.2022
- Managed customer service operations and resolved escalated customer concerns.
- Processed transactions, returns, and account updates accurately.
- Supported daily store operations and trained team members.
- Maintained company standards for customer satisfaction and operational efficiency.
Education
GED -
Texas Agency Education
05-2023
Skills
Technical Skills
Microsoft Office Suite
Google Workspace
Point-of-Sale (POS) Systems
CRM Software
Data Entry
Experienced with multiple business software platforms and computer systems
Fast and accurate typing
Reliable high-speed internet and home office readiness
Professional Strengths
Excellent communication skills
Strong problem-solving abilities
Detail-oriented and highly organized
Dependable and self-motivated
Ability to adapt quickly to new software and procedures
Committed to delivering outstanding customer experiences
Timeline
Service Manager
Melrose Clothing Store
01.2025 - 05.2026
Associate
SUBWAY®Restaurants
12.2023 - 10.2024
Key Holder
Dollar General
04.2022 - 09.2023
Manager, Sales and Customer Support
Lowes Market
01.2020 - 03.2022
GED -
Texas Agency Education