Lidia Alejandra Garza
Brownsville,TX
Summary
Motivated Youth Worker offering 4 years of experience in behavioral roles. Adept at supporting emotional, social and personal growth of young individuals.
Overview
9
9
years of professional experience
Work History
Youth Care Worker
Southwest Key
Brownsville, TX
01.2024 - Current
- Provide supervision and direct care.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Encouraged positive behaviors through role modeling.
- Assisted individuals with daily living skills.
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
- Encouraged completion of daily chores and personal hygiene practices.
- Maintained cleanliness of youth facilities and rooms.
Bilingual CSR
Atlas Credit
Brownsville, TX
07.2023 - 12.2024
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Assisted borrowers with questions regarding their loans after closing.
- Monitored the accuracy and completeness of transactions to ensure compliance with company policies and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Home Health Care Provider
Torre Home Health
Brownsville, TX
08.2019 - 09.2023
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
Care Provider
Tropical Texas Behavioral Health
Harlingen, TX
09.2018 - 01.2022
- Provided personal care and companionship to youth clients in their homes.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Participated in recreational activities with clients including reading, playing games or going for walks.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Engaged in conversation with clients to provide emotional support.
- Observed behavioral changes in clients and reported them to the appropriate personnel immediately.
- Ensured that all safety protocols were followed while working with clients in their home environment.
Home Health Care Provider
Jericho Home Health
Brownsville, TX
08.2019 - 09.2021
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Developed individualized care plans for each patient based on needs assessment.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
Pawnbroker
First Cash Pawn
Brownsville, TX
01.2016 - 05.2017
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Created displays to promote new products or services offered by the store.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06.1999
Skills
- Youth supervision
- English and Spanish Fluency
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
Timeline
Youth Care Worker
Southwest Key
01.2024 - Current
Bilingual CSR
Atlas Credit
07.2023 - 12.2024
Home Health Care Provider
Torre Home Health
08.2019 - 09.2023
Home Health Care Provider
Jericho Home Health
08.2019 - 09.2021
Care Provider
Tropical Texas Behavioral Health
09.2018 - 01.2022
Pawnbroker
First Cash Pawn
01.2016 - 05.2017
High School Diploma -
Lopez Early College High School
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