Lidia Goryacheva

Results-driven professional with expertise in team development, visual merchandising, and customer service. Proven in enhancing performance through training and managing inventory efficiently.

• Team Development: Fostered a high-performing team through comprehensive training programs and consistent coaching to enhance skills and service quality.
• Visual Merchandising: Designed and executed visually appealing product displays that increased customer engagement and drove sales growth.
• Staff Scheduling: Effectively managed staff schedules to ensure optimal coverage during peak hours, balancing workload and maintaining service standards.
• Customer Service Excellence: Delivered outstanding customer service by addressing inquiries and resolving issues promptly, ensuring a positive shopping experience for all guests.

Banking professional with expertise in teller operations, customer relationship management, and employee training. Proficient in documentation processing and compliance as a Massachusetts State Notary and ATM custodian

• Teller and Banker: Handled customer transactions, provided financial services, and managed customer relationships as a Massachusetts State Notary.
• Operational Management: Oversaw daily operations to ensure efficiency and compliance with banking regulations.
• Employee Training: Developed and conducted training programs for staff to enhance service quality and operational knowledge.
• Documentation Processing: Managed and processed banking documentation accurately and efficiently.

Skilled in delivering exceptional customer service in banking, managing card services, and resolving fee disputes. Proficient in account openings, promoting credit card solutions, and collaborating with financial advisors to enhance customer satisfaction.

• Assisted customers with daily card services and online banking inquiries, resolving issues related to fee disputes and fraudulent claims.
• Educated customers on bank statements and facilitated the opening of checking, savings, and business accounts.
• Promoted and sold credit card solutions tailored to customer needs, contributing to sales objectives.
• Processed international currency orders and home equity line of credit applications, providing referrals to mortgage specialists as needed.
• Developed new business opportunities through outreach calls and collaboration with financial advisors and partners

Experienced in processing daily banking transactions, including deposits, withdrawals, and cash advances, while issuing money orders and debit cards. Proficient in promoting credit card offers and providing information on checking, savings, and home equity options

• Conducted daily transactions, including deposits, withdrawals, balance transfers, and cash advances for customers.
• Issued money orders and official checks to facilitate customer transactions.
• Identified and promoted pre-approved credit card offers to customers through touchpoint engagement.
• Printed bank statements and account activity reports, and issued new debit cards to customers as needed.
• Provided information on checking, savings, and home equity options to both customers and non-customers.

Detail-oriented Billing Specialist with experience in managing monthly billing processes, entering customer checks, and preparing deposits. Skilled in organizing records and assisting customers with payment allocation to ensure accuracy

• Managed monthly billing processes, including entering customer checks into the system, splitting payments, and preparing deposits.
• Organized and filed past year’s bills for efficient record-keeping and retrieval.
• Assisted customers in allocating payments to the correct accounts, ensuring accuracy and clarity..

Customer-focused Retail Associate with a proven track record of providing exceptional service and building long-term relationships. Skilled in teamwork, maintaining retail displays, and offering fashion and style advice to enhance the shopping experience.

• Delivered exceptional customer service to foster long-term relationships with clients.
• Collaborated effectively with team members to achieve store goals and enhance the customer experience.
• Maintained retail displays and ensured up-to-date product knowledge to provide valuable fashion and style advice.
• Assisted in keeping the store environment clean and comfortable for customers.