Lidia Madrigal

Provides care and supervision for children between the ages of 2-5 years. Maintains cleanliness, sanitization, organization and complies with safety and licensing state regulations. Communicates and maintains a professional relationship with all parents of children in care. Assisting children with social interaction, physical development and planning daily activities as well as preparing meals.

Proficient in SAP, MyFluVaccine.com, InFFFocus, Salesforce, Biosupply, and FedEx tracking. Ability to manage and navigate call center software, on skill queues for: Flu vaccines and critical care biopharmaceutical products for healthcare providers. Customer Service, and Sales (including calls, voicemail, email, and chat) with the ability to answer customer inquiries and requests. Completed orders, checking product availability, pricing, resolving issues, and account status in a timely manner.

Greeted guests and members upon arrival to create positive first impressions. Coordinated large groups, parties and events. Received phone calls to assist customers in scheduling, rescheduling or canceling appointments. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs. Managed beginning and end-of-day procedures, as well as shift changes and special projects. Printed and audited end of day reports and corrected discrepancies. Posted charges to accounts and completed night audit backup for all terminals. Safely and securely delivered all monies to the cage cashier at the end of the business day.

Greeted customers and responded to informational requests. Contacted customers once services were completed for vehicle maintenance. Collected all information to release car rentals to customers receiving major vehicle repairs. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. Processed credit card, debit card, check and cash transactions. Utilized CDK and ADP software.