Lidia Salmeron Lopez
6318 Brantley Ave ,Colorado
Summary
Dynamic professional with a proven track record at Teletech Mexico, enhancing customer satisfaction and loyalty through exceptional service and empathy. Skilled in relationship building and computer proficiency, I excel in fast-paced environments, significantly improving team goals with a focus on efficiency and data confidentiality. I assisted customer service both and English and Spanish.
Overview
15
15
years of professional experience
Work History
Assistant
Muebles Colarte México
01.2021 - 10.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Customer Service Representative Bank of America
Teletech Mexico
07.2009 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma - Regular Course of Study
Grand Canyon High School
100 Boulder St, Grand Canyon Village, Az 8602305.2005
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Relationship building
- File and record keeping
- Data confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant
Muebles Colarte México
01.2021 - 10.2024
Customer Service Representative Bank of America
Teletech Mexico
07.2009 - 08.2014
High School Diploma - Regular Course of Study
Grand Canyon High School
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