Lidlan Medelus
Haines City
Summary
Dynamic customer service professional with extensive experience at Alaska Airlines, excelling in conflict resolution and customer assistance. Proven ability to enhance passenger experiences through effective communication and problem-solving. Skilled in processing transactions and maintaining accurate records, ensuring compliance with airline policies while fostering strong relationships with clients and partners.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Passager
Alaska Airlines
12.2023 - Current
- Passenger Servives
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Sales Associate
Beads Factory
07.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Duty Free America's
10.2018 - 02.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Teacher
Hopes Gardens
09.2007 - 11.2015
- Developed and implemented classroom routines to address varying student needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created and developed lesson plans to meet students' academic needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
GED -
Miami Dade College
Miami, FLHigh School
College Baptiste
Petion Haiti06-2003
Skills
- Customer assistance
- Purchase assistance
- Conflict resolution
- Staff mentoring
- Ordering and stocking
Certification
For Asking
Languages
French
Native or Bilingual
English
Professional Working
Haitian creol
Native or Bilingual
Timeline
Passager
Alaska Airlines
12.2023 - Current
Sales Associate
Beads Factory
07.2022 - 11.2023
Sales Associate
Duty Free America's
10.2018 - 02.2022
Teacher
Hopes Gardens
09.2007 - 11.2015
GED -
Miami Dade College
High School
College Baptiste
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