Lidya Alfaro
Amenity Health Services, PLLC
Houston,TX
1
Language
14
years of professional experience
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Utilizes Strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Work History
Credentialing Specialist
9 Months- Provider Enrollment & Credentialing: Manage the full lifecycle of credentialing, including initial enrollment, re-credentialing, and payer contracting with commercial insurers, state Medicaid, and local school districts.
- Managed digital records of licenses, certifications (e.g., BCBA, RBT), professional liability insurance, and education for all clinical staff, ensuring compliance and accessibility.
- Documentation Management: Collect, verify, and maintain digital records of licenses, certifications (e.g., BCBA, RBT), professional liability insurance, and education for all clinical staff.
- Compliance Monitoring: Track expiration dates for licenses, certifications, and malpractice insurance, ensuring timely renewals to avoid lapse in billing capabilities.
- Served as primary liaison among providers, insurance payers, and internal billing/onboarding teams, facilitating clear communication and timely updates on enrollment status.
- Liaison & Communication: Act as the primary point of contact between providers, insurance payers, and internal billing/onboarding teams, providing updates on enrollment status.
- Processed new hire paperwork and verified clearances, streamlining onboarding process for new clinical staff.
Relators Personal Assistant
4 Years 3 Months- Supported daily operations for a high-volume real estate practice, including scheduling showings, managing calendars, and preparing property documentation.
- Coordinated client communications and responded to inquiries, strengthening relationships through timely, professional service.
- Prepared listing materials such as property descriptions, marketing flyers, online listings, and social media posts to enhance visibility.
- Conducted market research and comparative market analyses to assist with pricing strategies and client presentations.
- Securely handled, sent, and received confidential and legally sensitive documents (contracts, disclosures, financial statements), ensuring compliance with privacy and security protocols.
- Managed transaction timelines by organizing contracts, disclosures, inspections, and closing documents, ensuring seamless deal flow.
- Assisted with open houses by preparing staging materials, greeting prospective buyers, and capturing follow-up information.
- Updated and maintained CRM databases, tracking leads, referrals, and client status throughout the sales process.
- Collaborated with vendors, inspectors, photographers, and contractors to schedule appointments and streamline property preparations.
Patient Access Specialist
9 Months- Managed office supplies inventory to ensure availability of materials for uninterrupted daily operations
- Coordinated meetings, appointments, and travel arrangements for executives and staff to facilitate effective scheduling
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Handled incoming communications, directing inquiries to appropriate personnel or providing necessary information to resolve issues
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Performed general administrative tasks, including photocopying documents, scanning files, and faxing paperwork
- Collaborated with cross-functional teams to support project management initiatives from the planning to the execution phase
- Create, manage, and dispatch routes for technician installs and services
Server
1 Year 1 Month- Provided excellent service, with speedy, attentive, and detail-oriented service
- Evaluated customer feedback to identify strengths in service delivery.
- Collaborated with team to optimize restaurant operations and enhance guest experience
- Utilized in-depth menu knowledge to effectively address guest inquiries and enhance satisfaction
Medical Front Desk Receptionist
1 Year 2 Months- Greeted and checked in high-volume patient flow for urgent care and occupational health services, ensuring accurate demographic and insurance information.
- Maintained organized front-desk workflow, answered multi-line phone systems, and provided clear communication to patients, employers, and medical staff.
- Delivered professional, compassionate customer service to patients in fast-paced, urgent care environment.
- Scheduled and coordinated appointments for specialty exams including OGUK, DOT, Homeland Security, and FBI physicals.
- Streamlined front-desk workflow, managed multi-line phone systems, and ensured clear communication with patients, employers, and medical staff.
- Managed patient intake documentation, consent forms, and employer authorization forms to ensure compliance with regulatory standards.
- Ensured confidentiality and compliance with HIPAA regulations during all patient interactions and documentation handling.
- Processed claims for urgent care visits, occupational medicine exams, and Workers’ Compensation cases, ensuring accuracy and timely submission.
- Monitored claim status, followed up on denials, and communicated with insurance carriers to resolve billing discrepancies.
- Generated and reconciled daily financial reports and payment postings in EMR system to maintain accurate patient balances.
- Generated and reconciled daily financial reports, patient balances, and payment postings in the EMR system.
- Coordinated employer invoicing for occupational health services and maintained accurate records for audit and compliance purposes.
- Assisted with maintaining clinic documentation, exam forms, and regulatory updates related to DOT, OGUK, and federal physicals.
- Collaborated closely with medical assistants, providers, and management to ensure smooth clinic operations.
- Supported new staff with training on front-office procedures, EMR navigation, and billing workflows.
- Streamlined administrative processes to reduce patient wait times and improve operational efficiency.
Loss Prevention Associate
2 Years 7 Months- Inspected store regularly to uphold safety policies and ensure compliance
- Supported front and back of house teams to enhance overall service and workflow.
- Audited front of the house merchandise to ensure quality and standards were held for safety tags and prices were correctly placed
- Helped with internal investigations and accidents for insurance claims
- Monitored store premises to deter theft and ensure security protocols were followed.
- Answered customer questions and assisted with warming customer service
- During the beginning of the COVID lockdown helped maintain the store in an organized, orderly and under regulations
Server
1 Year 5 Months- Greeted and served guests attentively, enhancing their dining experience
- Worked with high speed and high pressure
- Served multiple tables with servers customers and maintained a calm attitude
- Stayed informed on the nightly specials and the regular menu items
- Provided informed answers about wines and drinks, assisting guests in making selections
- Packaged and delivered Togo orders efficiently to ensure customer satisfaction
Receptionist
2 Years 6 Months- Greeted guests at receptions
- Answered and directed multi-line phone calls to appropriate departments, enhancing communication flow
- Answered emails from clients and vendors with proper decorum
- Worked with leadership on multiple projects to help with office efficiency and workplace atmosphere
Server
8 Months- Greeted and attended to guests with welcoming energy, enhancing overall dining experience
- Provided attentive service to guests at several tables to enhance dining experience
- Worked under high pressure hours and maintained a calm attitude whilst busy rush hours
- Worked under high pressure hours and maintained a calm attitude whilst busy rush hours
Call Center Representative
4 Years 3 Months- Handled high volume calls, assisting clients with various inquiries and issues
- Operated multi-line phone system to connect clients with appropriate representatives.
- Delivered attentive customer service, resolving customer dilemmas and providing effective solutions
- Manage multi line phones
Education
Associate of science
Skills
Credentialing verification
Background checks
Data management
Document analysis
Report generation
Payer contracting
Application coordination
Customer service
Attention to detail
Time management
Languages
Spanish
Native or Bilingual
Timeline
Credentialing Specialist
Amenity Health Services, PLLC
01.2025 - 10.2025Read More
Patient Access Specialist
Allheal Home Health
10.2024 - 07.2025Read More
Server
Olive Garden
10.2023 - 11.2024Read More
Medical Front Desk Receptionist
Westfield Urgent Care
05.2022 - 07.2023Read More
Relators Personal Assistant
Blessed Help Solutions for Danae Alfaro
07.2021 - 10.2025Read More
Loss Prevention Associate
Burlington Stores
02.2019 - 09.2021Read More
Server
Adriatic Cafe
03.2018 - 08.2019Read More
Server
IHOP
10.2016 - 06.2017Read More
Receptionist
Luca empanadas
09.2016 - 03.2019Read More
Call Center Representative
APAC Customer
03.2012 - 06.2016Read More
Lone Star College System
Associate of science
Read More