Lidya Pitian
Carleton,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Stock and inventory coordinator
Joe Java
01.2023 - Current
- Performed regular physical inventories to identify discrepancies between actual stock on hand and system records.
- Ensured compliance with all applicable laws, regulations, safety standards, company policies, and procedures.
- Analyzed historical trends in demand forecasting in order to adjust ordering quantities accordingly.
- Trained new staff members on proper methods for handling incoming shipments as well as safe storage techniques for hazardous materials.
- Assisted in developing standard operating procedures related to all aspects of inventory management operations.
- Identified areas for improvement within current inventory control practices while providing cost-effective solutions.
- Trained staff in proper inventory management techniques, cycle counting procedures and use of barcode scanning equipment.
- Removed damaged or outdated inventory items from store shelves.
- Monitored inventory levels to ensure timely delivery of materials.
- Received deliveries from suppliers ensuring accuracy of order before stocking shelves or refrigerators.
- Performed cash register operations accurately according to established procedures.
- Followed all safety guidelines including proper food handling techniques.
- Demonstrated exceptional customer service skills by greeting customers, taking orders and answering questions in a timely manner.
- Prepared beverages such as coffee drinks, smoothies, juices and teas according to recipes.
- Monitored inventory levels of supplies such as coffee beans, milk and sugar.
- Worked effectively in fast-paced environments.
Banquet Food Server
Bethel Church
11.2020 - 10.2023
- Answered guest questions about event plans and food service choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served meals to customers according to established guidelines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Key Carrier
marshalls
07.2019 - 01.2023
- Provided guidance to junior staff members regarding job duties and responsibilities.
- Maintained accurate records of sales transactions, stock levels, and customer information.
- Demonstrated excellent customer service and problem-solving skills while managing a team of employees in a retail store.
- Trained and supervised staff on cash register operations, product knowledge, and customer service techniques.
- Prepared weekly reports detailing financial performance metrics such as revenue growth, cost savings initiatives, and customer satisfaction ratings.
- Analyzed data from sales reports to identify areas for improvement in terms of product selection or pricing strategy.
- Resolved conflicts between customers or employees through active listening techniques.
- Utilized time management skills to complete tasks efficiently within deadlines.
- Monitored store security systems to detect any potential theft or safety hazards.
- Performed daily opening and closing duties including counting the register drawers, restocking shelves, and organizing merchandise displays.
- Conducted regular audits of the store's physical appearance ensuring it was neat and presentable at all times.
- Collaborated with other departments to develop creative solutions to customer issues.
- Exhibited proficiency in cash handling, inventory management, and store operations.
- Executed opening, closing and register functions to meet business requirements.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Led by example on sales floor, achieving individual sales goals.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
- Partnered with store manager to develop and train internal talent.
- Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
- Assisted with the implementation of new store policies and procedures.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Authorized payments and merchandise returns.
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Instructed staff on how handled difficult and complicated sales.
- Established credit policies and operating procedures.
- Sorted and counted coin and currency to make change for associates.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Airport senior high school
Carleton05.2019
Skills
- Inventory purchasing
- Documentation skills
- Inventory optimization
- Shipment policies
- Recordkeeping requirements
- Stock control
- Maintaining stock levels
- Order picking and processing
- Promotions
- Merchandising expertise
- Inventory recording
- Customer Service
- Professionalism
- Multitasking
- Order Processing
- Adaptability
- Problem-solving abilities
- Critical Thinking
- Multitasking Abilities
- Safety regulations compliance
- Detail Oriented
- Problem-solving aptitude
- Quality Control
- Deadline Management
- Troubleshooting
- Financial Analysis
- Hospitality and accommodation
- Communication Skills
- Meeting planning and leadership
- Training and mentoring
- Team Leadership
- Time management abilities
- Customer Engagement
- Cash Handling
- Cash Office
- Customer Relations
- Team building
- Staff Motivation
- Sales floor organization
- Staff Training
- Sales Planning
- Conflict Resolution
- Complaint Handling
- Visual Merchandising
- Performance monitoring
- Shelving
- Food handling
- Banquet preparation
- Guest relations management
- Positive attitude
- High volume dining
Languages
Romanian
Native or Bilingual
Timeline
Stock and inventory coordinator
Joe Java
01.2023 - Current
Banquet Food Server
Bethel Church
11.2020 - 10.2023
Key Carrier
marshalls
07.2019 - 01.2023
High School Diploma -
Airport senior high school