LIDYA WOLDE
Charlotte,NC
Summary
Accomplished IT professional with experience in Project Management, Ticket Management, Business Relationship Management & Issue Resolution.
Overview
12
12
years of professional experience
Work History
Project Management / Ticket Management
Barrister Technologies
Charlotte, NC
11.2025 - 02.2026
- Manage and prioritize incoming tickets.
- Track ticket progress and maintain documentation.
- Troubleshoot issues with technical teams.
- Escalate issues and communicate updates.
- Identify recurring problems and improve processes.
ITS Business Relationship Management Intern
CPCC
Charlotte, NC
08.2024 - 11.2024
- Scheduled and facilitated IT project meetings.
- Managed project deliverables.
- Oversaw project execution.
- Evaluated and selected vendors.
- Collected and analyzed customer needs.
Customer Service
K&W Cafeterias
Charlotte, NC
01.2017 - 01.2018
- Processed payments and assisted customers.
- Escorted guests to seating.
- Resolved customer concerns.
Human Resources Assistant
Safeway
Washington, DC
01.2014 - 01.2017
- Performed background checks.
- Managed training schedules.
- Conducted phone screenings.
Education
A.A.S. - IT – Database Development / Business Intelligence
Central Piedmont Community College
Charlotte, NC12-2026
Skills
- Critical Thinking & Problem-Solving
- Ticket Management & Issue Resolution
- Data Analysis & Reporting
- Communication & Collaboration
- Database Management
Timeline
Project Management / Ticket Management
Barrister Technologies
11.2025 - 02.2026
ITS Business Relationship Management Intern
CPCC
08.2024 - 11.2024
Customer Service
K&W Cafeterias
01.2017 - 01.2018
Human Resources Assistant
Safeway
01.2014 - 01.2017
A.A.S. - IT – Database Development / Business Intelligence
Central Piedmont Community College