Lidza Maurice
Amesbury,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable employee with strong ability to learn. Offering all my skills with honesty to the company, which gives me the opportunity to growth. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PMCS
Program National des cantines scolaires
Port-au-Prince, Haiti
03.2021 - 09.2023
- Recruited, trained, coached and evaluated agents on how best to handle difficult situations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Scheduled agent shifts according to call volume trends and customer needs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to take advantage of new opportunities.
Education
GED -
College Lumiere
Haiti07-2009
Skills
- Problem-Solving
- Microsoft Word
- Planning
- Organizational Skills
- First Aid/CPR
- Fluent in Creole, French, English (not Fluently)
Affiliations
- I enjoy spending my time organizing, fixing things to keep my brain occupy. Overall I want to learn all the opportunities that comes in my pathway.
Certification
- First Aid CPR
Languages
French
Professional
Creole
Professional
Timeline
PMCS
Program National des cantines scolaires
03.2021 - 09.2023
GED -
College Lumiere