Lief Cano
Summary
As a current architecture student, I thrive to make connections and grow my network within the architectural world. All I have ever known is customer service-how to analyze a situation, asses all factors that are involved, and allow for there to be a non-zero-sum game between two conflicting parties. I believe being able to communicate and express one's thoughts is one of the most valuable resources to offer in a architectural office/firm. Moreover on my goals, I strongly believe the best way for the architectural world to thrive for hundreds of years is to adapt design within a bioclimatic context. Implementing such designs along with other eco-friendly methods will truly advance our understanding between both natural and built spaces while enhancing human interaction within these hybrid spaces.
Overview
6
6
years of professional experience
Work History
Apparel Team Lead
Dick's House of Sport
01.2023 - Current
- Managed daily operations, including opening and closing procedures, and cash handling.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and create merchandise displays based off brand terms.
- Provided superior customer service leadership by greeting and assisting customers in the customer service department.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth through offering our in-store credit.
Lifeguard
Kingsport Aquatic Center
04.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Preformed 4 rescues and assisted over 10+ patrons with minor injuries.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Self-Checkout Attendant + Customer Service Lead
Foodcity
10.2018 - 07.2021
- Collaborated with other store staff to ensure that all equipment is functioning properly and efficiently for seamless customer transactions.
- Trained new employees on the proper use of self-checkout machines, contributing to a well-prepared team.
- Reduced wait times for customers by promptly resolving technical issues at the self-checkout stations.
- Provided friendly and knowledgeable assistance to customers, answering questions about store policies or items.
- Handled customer disputes calmly and professionally, working towards satisfactory resolutions for both parties involved.
Education
Bachelor of Architecture - Architecture
University of Tennessee
Knoxville, TN05-2028
Skills
- Revit
- Microsoft office
- SketchUp
- Houdini
- Grasshopper
- Rhino
- Adobe Photoshop
- Adobe InDesign
Timeline
Apparel Team Lead
Dick's House of Sport
01.2023 - Current
Lifeguard
Kingsport Aquatic Center
04.2021 - 08.2021
Self-Checkout Attendant + Customer Service Lead
Foodcity
10.2018 - 07.2021
Bachelor of Architecture - Architecture
University of Tennessee
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