Madison Schumann
Dingmans Ferry,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Apparel Team Lead
Dicks Sporing Goods
Middletown, NY
05.2022 - Current
- Monitored employee productivity and provided constructive feedback and coaching.
- Evaluated performance of team members and suggested methods to improve individual productivity.
- Checked store displays to maintain correct amount of merchandise.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Customer Service Representative
Home Depot
Newton, NJ
05.2020 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Delaware Valley High School
Milford, PA06.2020
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- De-escalation Techniques
- Customer Service
- Upselling Products and Services
- Understanding Customer Needs
- Multitasking and Prioritization
- Order and Refund Processing
- Microsoft Office Expertise
- Issue and Complaint Resolution
- Adaptive Team Player
- Shipping and Receiving Understanding
- Freight Operations
- Retail Sales Customer Service
- Problem-Solving Abilities
- In-Store Support
Timeline
Apparel Team Lead
Dicks Sporing Goods
05.2022 - Current
Customer Service Representative
Home Depot
05.2020 - 04.2022
High School Diploma -
Delaware Valley High School