Lien Cleger Gonzalez
Paramount,CA
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Overview
7
7
years of professional experience
Work History
Layup Technician
Rubbercraft
04.2023 - Current
- Assisted in the development of new layup techniques, leading to improved manufacturing processes and higher-quality products.
- Enhanced workplace safety by strictly adhering to company guidelines.
- Reduced material waste by implementing precise cutting techniques and proper storage methods for composite materials.
- Developed strong relationships with colleagues across departments, fostering cross-functional collaboration for overall business success.
- Proactively identified potential issues during the layup process, acting quickly to implement corrective actions before they escalated into costly problems.
- Maintained a clean and organized work environment to enhance efficiency and reduce errors in the layup process.
- Complied with company and safety rules and regulations.
- Replenished materials and supplies as needed to maintain production.
Customer Service Associate
Northgate González Markets
09.2017 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations.
Instacart Shopper
Instacart
08.2020 - 04.2023
- Satisfied customers with quick, accurate service under tight deadlines
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Followed application instructions closely and reviewed deliveries to minimize errors
- Scanned items when pulling from shelves to update system stock information
- Organized as many as 2 deliveries per hour by smoothly selecting and purchasing items
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Education
High School Degree -
IPU Rafael Maria De Mendive
07.2008
Skills
- Documentation and Reporting
- Relationship Building
- Purchase Recommendations
- Online Order Processing
- Mobile Ordering Understanding
- Prioritizing Orders
- Verifying Order Accuracy
- Planning and Organization
- Attention to Detail
- Blueprint reading abilities
- Continuous Improvement Mindset
- Teamwork and Collaboration
- Good Communication
Timeline
Layup Technician
Rubbercraft
04.2023 - Current
Instacart Shopper
Instacart
08.2020 - 04.2023
Customer Service Associate
Northgate González Markets
09.2017 - Current
High School Degree -
IPU Rafael Maria De Mendive