Lierin Myers
Anna,TX
Summary
At Sunview Cafe, I excelled in a fast-paced environment, showcasing strong multitasking and exceptional customer service skills. My ability to maintain high service standards and effectively handle complaints significantly enhanced guest satisfaction and increased sales. Demonstrating reliability and a collaborative spirit, I played a key role in our team's success, earning numerous customer commendations.
Overview
4
4
years of professional experience
Work History
Waitress
Sunview Cafe
10.2020 - Current
- Maintained exceptional service standards under demanding conditions, even in the busiest periods.
- Demonstrated exceptional multitasking skills, effectively managing multiple tables and orders.
- Ensured a positive guest experience by maintaining a clean and welcoming dining environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Associates In Business - Business Administration
Calhoun Community College
Tanner, AL12.2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Time management
- Reliability and punctuality
- Guest relations
- Physical stamina
- Stress management
- Point of sale (POS) system operations
- Dining customer service
- Tip calculation
- Serving expertise
- Check payment processing
- Plate carrying techniques
- Liquor, wine, and food service
Timeline
Waitress
Sunview Cafe
10.2020 - Current
Associates In Business - Business Administration
Calhoun Community College
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