Markesha Donnell
Anna,TX
Summary
Dynamic clinical care professional with extensive expertise in patient care coordination and healthcare management, recognized for fostering strong team collaboration and adaptability to achieve optimal patient outcomes. Proficient in care planning, patient assessment, and resource management, ensuring seamless care delivery and enhanced patient satisfaction. Experienced in administrative efficiency and adept at managing complex schedules while facilitating effective communication among medical teams. Committed to a collaborative approach, reliability, and excellence in fast-paced healthcare environments through a deep understanding of medical terminology and electronic health records.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Administrative Care Coordinator (Remote)
United Health Group, Optum
07.2025 - Current
- Collaborated with team members to streamline processes, improving response times and customer satisfaction.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Collaborated with healthcare providers to resolve scheduling conflicts and enhance patient experience.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Customer Engagement Specialist (EPIC Certified)
Texas Health Resources Presbyterian Hospital
05.2023 - 10.2024
- Developed and delivered comprehensive training programs for Epic EHR software to clinical staff.
- Collaborated with interdisciplinary teams to identify training needs and improve user experience.
- Evaluated training effectiveness through feedback and performance metrics, implementing improvements as needed.
- Led initiatives to integrate updated Epic functionalities into existing workflows, driving operational efficiency.
- Provided ongoing support and troubleshooting for users, fostering a culture of continuous improvement in system utilization.
- Trained new staff on customer service protocols, ensuring high standards of care and support.
LEAD Electrophysiology Technologist
Texas Health Presbyterian Hospital Plano
11.2015 - 05.2022
- Oversaw technology projects from conception through execution, ensuring alignment with hospital goals.
- Developed and implemented technology solutions to enhance patient care and operational efficiency.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Streamlined workflow efficiency by automating repetitive tasks and improving overall processes.
- Coordinated patient appointments, ensuring optimal scheduling for physicians and minimal wait times.
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Developed training programs for new technologies, ensuring staff proficiency and compliance.
Registered Cardiovascular Technologist
Methodist Richardson Medical Center
01.2014 - 10.2015
- Streamlined workflow processes, improving efficiency in departmental operations.
- Trained and mentored junior staff on technological applications and best practices.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Assisted in catheterization lab operations, ensuring adherence to safety protocols.
- Collaborated with physicians to interpret cardiac data and optimize treatment plans.
- Performed diagnostic imaging procedures using advanced cardiovascular equipment.
Registered Cardiovascular Technologist
Medical City Dallas Hospital
01.2013 - 08.2014
- Operated advanced imaging equipment for diagnostic procedures in invasive cardiovascular settings.
- Assisted physicians during catheterizations, ensuring patient safety and comfort throughout procedures.
- Conducted routine maintenance and calibration of cardiovascular technology to ensure optimal performance.
- Educated patients on pre-and post-procedure care, enhancing understanding and compliance with treatment plans.
- Implemented process improvements that enhanced workflow efficiency and reduced procedure times significantly.
- Streamlined workflow processes, enhancing efficiency in the cardiovascular lab through improved scheduling and resource allocation.
Cardiovascular Technologist
Henry Ford Hospital
05.2006 - 07.2013
- Monitored patient vital signs, promptly addressing any abnormalities during interventions.
- Streamlined workflow by setting up, operating, and troubleshooting cardiovascular equipment as needed during procedures.
- Exhibited excellent manual dexterity while assisting physicians with catheter placement and other intricate tasks during procedures.
- Stayed up-to-date with industry advancements through regular participation in professional development opportunities such as conferences and workshops.
- Established rapport with patients and family members, using active listening skills to understand concerns and provide emotional support during difficult circumstances.
Education
HEALTH CARE ADMINISTRATION - Health Care Administration
COLLIN COUNTY COMMUNITY COLLEGE
TX07-2025
NURSING -
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UTInvasive Cardiovascular Technologist -
CARNEGIE INSTITUTE
MI03.2006
Skills
- Vital signs monitoring
- Organizational skills
- HIPAA compliance
- Patient safety
- Medical terminology
- Documentation
- Scheduling
- Healthcare regulations
- Clinical leadership
- Clinical education
- Direct patient care
- Informed consent
- Staff scheduling
Certification
Epic Trainer, Texas Health Plano, 2024-07
Timeline
Assistant Administrative Care Coordinator (Remote)
United Health Group, Optum
07.2025 - Current
Customer Engagement Specialist (EPIC Certified)
Texas Health Resources Presbyterian Hospital
05.2023 - 10.2024
LEAD Electrophysiology Technologist
Texas Health Presbyterian Hospital Plano
11.2015 - 05.2022
Registered Cardiovascular Technologist
Methodist Richardson Medical Center
01.2014 - 10.2015
Registered Cardiovascular Technologist
Medical City Dallas Hospital
01.2013 - 08.2014
Cardiovascular Technologist
Henry Ford Hospital
05.2006 - 07.2013
HEALTH CARE ADMINISTRATION - Health Care Administration
COLLIN COUNTY COMMUNITY COLLEGE
NURSING -
WESTERN GOVERNORS UNIVERSITY
Invasive Cardiovascular Technologist -
CARNEGIE INSTITUTE