Liese Crosby
Rogersville,TN
Summary
Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Realtor and SNA- Notary
EXp Realty, LLC
01.2016 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Escalation Specialist Mgr of Tech Support Remote
Globel Tel Link
12.2001 - 04.2019
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
- Supported company growth by assisting with the development of new processes to handle increased volume of escalations effectively.
- Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
- Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teacher's Aide
Union County School Board
06.1998 - 12.2001
- Assisted teachers with supervision and care of children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Supervised students on field trips for safety and proper behavior in public settings.
Accounts Payable Clerk
PRIDE Of Florida
03.1989 - 07.1991
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
Education
Associate of Arts - Academics/General
Lake City Community College
Lake City, FloridaAssociate of Arts - General Academics
Sante Fe Community College
Starke, FLSkills
- Client Relations
- Strong negotiation skills
- Property Marketing
- Tech-savvy mindset
- Strong organizational skills
- Works well independently
- Highly Professional and Energetic
- Active TN and VA Real Estate License
- Excellent teamwork
- Lead Follow Up
Timeline
Realtor and SNA- Notary
EXp Realty, LLC
01.2016 - Current
Escalation Specialist Mgr of Tech Support Remote
Globel Tel Link
12.2001 - 04.2019
Teacher's Aide
Union County School Board
06.1998 - 12.2001
Accounts Payable Clerk
PRIDE Of Florida
03.1989 - 07.1991
Associate of Arts - Academics/General
Lake City Community College
Associate of Arts - General Academics
Sante Fe Community College