Overview
Work History
Education
Timeline
Generic

Liesel Lagrou

Detroit,MI

Overview

8
8
years of professional experience

Work History

Server

Blufin Sushi, LLC
Grosse Pointe Farms, MI
11.2022 - Current
  • Delivered exceptional, in a fast-paced, high-volume restaurant environment, managing up to [number] tables per shift
  • Effectively communicated menu details, special promotions, and dietary options to guests, ensuring clear and accurate information
  • Resolved customer complaints and service issues, maintaining professionalism and promoting customer satisfaction
  • Collaborated with team members to ensure efficient service, demonstrating teamwork and problem-solving skills
  • Managed multiple tasks simultaneously, including taking orders, processing payments, and maintaining a clean dining area, showcasing strong time management and organizational skills.

Merchandise Sales Associate

Pyramid Consulting Group, LLC, The Lion King National Tour
New York, NY
01.2022 - 02.2022
  • Delivered exceptional customer service during high-volume, fast-paced operations, managing diverse clientele and resolving complex issues promptly
  • Demonstrated strong attention to detail while processing sales transactions and managing financial exchanges
  • Developed problem-solving skills by handling customer complaints, exchanges, and returns in a professional and efficient manner
  • Enhanced communication skills through direct interaction with customers, reinforcing the ability to convey complex information clearly and persuasively.

Student Communications Assistant

Michigan State University
East Lansing, MI
08.2021 - 12.2021
  • Student position that collaborated with the Theatre Communications Specialist to create written communications for press and community outreach
  • Drafted press releases for the MSU Theatre Department, honing written communication skills
  • Coordinated with local community calendars to maximize awareness of MSU Theatre productions, demonstrating organizational and time-management skills
  • Streamlined communication processes by creating templates and procedural guidelines for press releases, showcasing attention to detail and efficiency in a high-stakes environment.

Recreation and Aquatic Coordinator’s Assistant

City of Grosse Pointe Parks and Recreation
, MI
05.2019 - 08.2020
  • Led a team of 35 employees, including training new hires, scheduling staff, and conducting interviews, exhibiting leadership and organizational skills
  • Acted as a liaison between residents and management, mediating concerns and ensuring effective communication, which required strong interpersonal and conflict-resolution abilities
  • Managed multiple administrative duties, including filing, inventory management, and event coordination, demonstrating excellent time management and multitasking skills
  • Contributed to team success through problem-solving and collaborative efforts in organizing events and activities.

Supervisor

City of Grosse Pointe Parks and Recreation
, MI
05.2017 - 08.2018
  • Supervised daily operations, including maintaining facility standards and delegating tasks to staff, ensuring a smooth and efficient workflow
  • Fostered positive relationships between residents, staff, and the facility through proactive communication and conflict resolution
  • Coordinated employee schedules, making strategic decisions about shift changes and staff coverage, demonstrating sound judgment and leadership under pressure.

Education

Bachelor of Science - Advertising Management

Michigan State University
East Lansing, MI
12-2021

Timeline

Server

Blufin Sushi, LLC
11.2022 - Current

Merchandise Sales Associate

Pyramid Consulting Group, LLC, The Lion King National Tour
01.2022 - 02.2022

Student Communications Assistant

Michigan State University
08.2021 - 12.2021

Recreation and Aquatic Coordinator’s Assistant

City of Grosse Pointe Parks and Recreation
05.2019 - 08.2020

Supervisor

City of Grosse Pointe Parks and Recreation
05.2017 - 08.2018

Bachelor of Science - Advertising Management

Michigan State University

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Liesel Lagrou