LIEU WILLIAMS
Fairfax
Summary
Operations management professional with significant experience at Four Sisters Restaurant, specializing in customer service and financial record management. Demonstrated success in improving operational performance and maintaining confidentiality in high-pressure environments. Bilingual in Vietnamese, showcasing cultural sensitivity and effective problem-solving abilities. Dedicated professional with a proven ability to learn quickly and adapt to changing environments. Strong communication skills enhance collaboration and support team dynamics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Absentee Ballot Office
Employment Enterprises, Inc.
Prince William County
05.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Data entry.
- Maintain voter confidentiality.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Office Administrator
Sodowsky Tax Law Firm, PC
Fairfax
12.2023 - 11.2024
- Managing office tasks and procedures.
- Intake specialist; set up appointments and prepare legal documents for consultation with attorney.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
Manager of Operations
Four Sisters Restaurant
Falls Church
10.2008 - 05.2023
- Oversaw daily business operations, including budgeting, staffing, and inventory control.
- Reconciled monthly bank statements using QuickBooks desktop for accurate financial tracking.
- Tracked monthly profit and loss to generate reports for strategic business development.
- Developed effective business strategies and procedures to enhance operational performance.
- Supervised employee tasks through planning, assignments, and performance direction.
- Formed strategic customer relationships to drive satisfaction and loyalty.
- Ensured compliance with regulations and industry standards in operations management.
- Implemented health and safety protocols to maintain a safe dining environment.
Licensed Hair Stylist
Bubbles Hair Salon
Arlington
01.2004 - 01.2009
- Performing cuts, colors and updos.
Education
Certified Food Safety Management -
Prometric
Falls Church, VA01.2022
Cosmetology -
Graham Webb International Hair Academy
Rosslyn, VA01.2001
Skills
- Customer service
- Customer relationship management
- Cultural awareness
- Legal document management
- Bilingual; Fluent in Vietnamese
- Intake specialist
- Telephone communication
- Report preparation
- Data entry
- Confidentiality maintenance
- Expense tracking
- Inventory management
- Business administration
- Payroll management
- Financial record management
- Multitasking Abilities
- Problem solving
- Flexible and adaptable
- Calm under pressure
Certification
- Certified Food Safety Management, 01/01/22, Prometric, Falls Church, VA
- Cosmetology, 01/01/01, Graham Webb International Hair Academy, Rosslyn, VA
Languages
- English, Fluent/Bilingual
- Vietnamese, Full Professional
Timeline
Absentee Ballot Office
Employment Enterprises, Inc.
05.2025 - 06.2025
Assistant Office Administrator
Sodowsky Tax Law Firm, PC
12.2023 - 11.2024
Manager of Operations
Four Sisters Restaurant
10.2008 - 05.2023
Licensed Hair Stylist
Bubbles Hair Salon
01.2004 - 01.2009
Certified Food Safety Management -
Prometric
Cosmetology -
Graham Webb International Hair Academy
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