Lieutenant Beytanischild
Cleveland Heights,Ohio
Summary
Dedicated and results-oriented professional with a proven customer service and financial services track record. Possesses excellent communication and interpersonal skills, and is also adept at providing exceptional service to customers in a fast-paced environment. Abilities have been honed in handling inquiries, resolving issues, and ensure customer satisfaction with a patient and empathetic approach.
Overview
3
3
years of professional experience
Work History
Floor Sales Associate
L.L.BEAN
04.2023 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Guest Experience Specialist
Bob's Discount Furniture
08.2022 - 12.2022
- Build rapport with customers while creating a unique shopping experience.
- Consistently deliver exceptional customer service, resulting in increased positive feedback and return visits.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
Cosmetic Retail Sales Associate
MACY'S
07.2021 - 04.2022
- Awarded 'Best New Hire 2021'
- Processed customer purchases and returns while maintaining a clear sales floor.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
OHIO CONNECTIONS ACADEMY
Cleveland, OH06.2021
Skills
- Money Handling
- Attention to Detail
- Customer Service
- Problem-Solving
- Computer Literacy
- Multitasking
- Strong Communication
- Data Entry
- Account Updating
- Escalation Management
- Critical Thinking
- Confidentiality Maintenance
Timeline
Floor Sales Associate
L.L.BEAN
04.2023 - Current
Guest Experience Specialist
Bob's Discount Furniture
08.2022 - 12.2022
Cosmetic Retail Sales Associate
MACY'S
07.2021 - 04.2022
High School Diploma -
OHIO CONNECTIONS ACADEMY
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