Paula Mae Torres
San Leandro,CA
Summary
Former sales associate at Michael's art store, a former packer at Ghirardelli Chocolate factory and currently a sales partner for Boot Barn. I am reliable with a good work ethic and I can quickly adapt to new tasks thrown at me. I have excellent skills in cash handling and in providing exceptional service to customers. I can also manage high-volume transactions and I developed strong communication skills over the years. I am confident in my abilities and hope to demonstrate my skills when hired.
Overview
10
10
years of professional experience
Work History
Sales partner/Sales Floor Associate
Boot Barn
San Leandro, California
10.2026 - Current
- Greet customers with excellent customer service and engage with their western wear needs/interests.
- Guide shoppers through boots, western apparel and cowboy hat selections.
- Give recommendations to customers on how to do boot care and hat care, ensuring our products are top quality.
- Replenished/clean floor displays with Western apparel and footwear.
- Collaborated with team members on projects such as launching new products or services.
- Responded promptly to customer inquiries regarding products and services
- Processed sales transactions using POS systems.
- Can process fast-paced transactions on a busy day
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier/Sales Associate
Michael's
Emeryville, CA
04.2019 - 08.2021
- Strong communication skills between teammates and customers
- Served exceptional customer service, by greeting customers with a friendly demeanor and addressing any of their inquiries or concerns about art supplies.
- Restocked shelves and organized craft merchandise displays
- Maintained a balanced cash drawer at all times, reconciling all discrepancies
- Processed customer transactions accurately and efficiently in handling POS systems
- Managed high-volume checkout lanes during peak hours while maintaining accurate sales and speedy checkouts.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Trained and mentored new cashiers to maximize performance with cash registers/sales and customer service skills.
Packager
Ghirardelli Chocolate Factory
San Leandro, CA
02.2017 - 03.2019
- Operated packaging machinery to efficiently package products according to company standards
- Inspected packaged chocolates for their quality, if each chocolate was properly sealed, and are in good condition to ship.
- Followed safety protocols and guidelines to ensure a safe working environment for all employees
- Inspected packaged items for quality control purposes, identifying any defects or issues
- Collaborated with team members to meet production goals and deadlines
- Managed inventory levels by monitoring stock quantities and replenishing supplies as needed
- Assisted in the loading and unloading of packages onto delivery trucks or shipping containers
- Maintained a clean and organized work area, ensuring optimal workflow
- Communicated effectively with supervisors regarding any challenges or concerns related to packaging operations
- Collaborated with quality control team to address any product-related issues
- Developed standard operating procedures (SOPs) for various aspects of the packaging process
Education
High School -
San Leandro High School
San Leandro, CASkills
- Communication skills
- Basic math
- Cash handling
- Cash register
- Retail math
- Stocking
- Sales
- POS
- Customer service
- Retail sales
- Customer assistance
- Cleaning and sanitizing
- Money handling
- Cash register operation
- Cash handling and management
- Packaging machinery operation
- Safety protocols compliance
- Quality control inspection
- Team collaboration
- Inventory management
- Stock monitoring
- Supply replenishment
- Loading and unloading
- Delivery truck/shipping container handling
- Work area organization
- Workflow maintenance
- Supervisor communication
- Quality control collaboration
- Standard operating procedures (SOP) development
- Time management
- Sales closing
Timeline
Sales partner/Sales Floor Associate
Boot Barn
10.2026 - Current
Cashier/Sales Associate
Michael's
04.2019 - 08.2021
Packager
Ghirardelli Chocolate Factory
02.2017 - 03.2019
High School -
San Leandro High School