Pema Bergado
Las Vegas,NV
Summary
To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales floor TA Service associate
Walmart
Las Vegas, USA
09.2024 - Current
- Helping customers, for unlocking the cabinet cases, and locate item for their needs
- Doing prices changes, set up modular, replenishing products from top stock to the shelves , vizpick stock items from the back room to stock to the sales floor shelves
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Maintained store displays to ensure that merchandise was attractively presented.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Digital Fulfillment (Personal Shopper)
Walmart
Las Vegas, USA
06.2021 - 09.2024
- Picking online orders , regular or express
- Staging totes into the designated areas like cooler and freezer
- Cleaning the totes before start pick walk
- Performing bending, pushing and lifting items up to 50 lbs
- Assisting and helping customers with their questions
Key Holder/Shift Manager
City life USA
Las Vegas, USA
02.2020 - 05.2021
- Customer service
- Cashiering
- Doing some clerical reports after end of duty, counting cash sales from the register and fax reports to the office
- Displaying the merchandise, dusting and cleaning the shelves
- Inventorying merchandise every 15 days and report to the main office
Kitchen Staff
Asian Pan
Las Vegas, USA
08.2019 - 05.2020
- Taking orders from customers
- Preparing utensils like plates, bowls, sauces etc
- Display some drinks on the fridge
- Doing cash register
Cashier
Ranch Market
Las Vegas, USA
01.2019 - 07.2019
- Operate POS
- Cash handling
- Greet customers upon entering to the store
- Assisting customers
- Keeping clean and tidy the register
- Doing go backs merchandise to the proper place
- Excellent costumer service
Clerical Office Staff Member
Department of Agrarian Reform
11.2015 - 05.2016
- Monitored and directed work of lower-level clerks.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Performed data entry of financial information into accounting software programs.
- Computed, recorded and proofread data or reports.
- Answered and directed phone calls to appropriate staff members.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered questions from clients regarding services offered by the company.
- Typed, formatted and edited correspondence and other documents.
- Conducted research and compiled data for reports and projects.
Education
Bachelor's of Science - Information Technology
Data Center College of the Philippines
Baguio City, Benguet01.2016
Computer Secretarial - Secretarial Science
Data Center College of the Philippines
Bangued, Abra03.2008
Skills
- Analysis skills
- Multilingual
- Team Member
- Typing
- Retail sales
- Hospitality
- Microsoft Excel
- Guest services
- Basic math
- Microsoft Word
- Microsoft Office
- Bilingual fluently in Tagalog
- Food Prep
- Shift management
- Computer literacy
- Customer Service
- Clerical experience
- Food Service
- Cash Handling
- POS
- 10 Key Data Entry
- Cash handling
- English
- Microsoft Powerpoint
- 10 key typing
- Computer Literate
- Operate POS
- Good Customer Service
- Good in Problem Solving
- Bilingual (Tagalog)
- Cleaning Experience
- Sales
- Communication skills
- Merchandising
- Microsoft Outlook
- Cash register
- Organizational skills
- Computer Skills
- 10 key calculator
- Shift Management
- Fast Food
- Customer service
- Inventory management
- Sales floor operations
- Price changes
- Time management
- Effective communication
Certification
College Diploma, 03/01/16, Present
Additional Information
College degree diploma
Languages
- English, Fluent
- Tagalog, Expert
Timeline
Sales floor TA Service associate
Walmart
09.2024 - Current
Digital Fulfillment (Personal Shopper)
Walmart
06.2021 - 09.2024
Key Holder/Shift Manager
City life USA
02.2020 - 05.2021
Kitchen Staff
Asian Pan
08.2019 - 05.2020
Cashier
Ranch Market
01.2019 - 07.2019
Clerical Office Staff Member
Department of Agrarian Reform
11.2015 - 05.2016
Bachelor's of Science - Information Technology
Data Center College of the Philippines
Computer Secretarial - Secretarial Science
Data Center College of the Philippines