Liezl Karasek
Fort Worth
Summary
Diligent with solid background in coordinating dispatch operations efficiently. Proven track record of streamlining processes and enhancing team productivity. Demonstrated ability in managing logistics and resolving complex scheduling issues.
Overview
11
11
years of professional experience
Work History
Transportation Dispatch Coordinator
08.2022 - Current
- As a Dispatch Coordinator, my job involves building shipments, tracking and reporting. I am also responsible in answering customer questions as well as handling customer complaints. It also involves research and resolution.
Ops Lead
UPS
11.2021 - 08.2022
- As an Ops Lead, workflow is one of my main responsibility. I make sure that the operation is functioning accordingly. I also coordinate with the Admin to make sure priority orders are met as well as no missed SLAs. It is also my responsibility to be able to function what’s needed in the operation.
Admin Assistant
UPS
09.2019 - 11.2021
- As an Admin Assistant, I am responsible for dropping orders, answering customer emails, shipping upgrades, reports and reconciliations. It also involves researching products as well as inventory management. Most importantly, I make sure that there are no missed SLAs.
Client Service Broker
TD Ameritrade
01.2015 - 05.2016
- As a Client Service Broker my responsibility was to provide phone support to the clients of the brokerage. Helping clients to place trades in the stock market, figuring balances, resolving problems in their account or with their service and providing any other support the clients needed.
Education
Associate Degree - English, Education
Univ of Rizal
01.2002
Skills
- Experienced with various software tools
- Strong organizational scheduling abilities
- Logistics coordination
- Supply chain coordination
Timeline
Transportation Dispatch Coordinator
08.2022 - Current
Ops Lead
UPS
11.2021 - 08.2022
Admin Assistant
UPS
09.2019 - 11.2021
Client Service Broker
TD Ameritrade
01.2015 - 05.2016
Associate Degree - English, Education
Univ of Rizal
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