Lifan Li

• Serve as primary point of contact for patients, providers, insurance teams, billing, revenue cycle, labs, VA, specialists, orthodontic teams, and external facilities
• Coordinated and scheduled appointments with general dentists, oral surgeons, periodontists, endodontists, and orthodontists to optimize patient care
• Process and submit VA pre-authorizations and referrals, and follow up on auth statuses
• Verify dental insurance eligibility and benefits across multiple carriers
• Identified and escalated billing discrepancies, duplicate accounts, and insurance coordination issues to enhance billing accuracy
• Maintain strict HIPAA compliance including obtaining proper authorizations before releasing patient information
• Coordinate with external interpreter services and facilitate appointments for patients with language barriers
• Train and assist new staff members on scheduling, HIPAA protocols, and office procedures
• Coordinate with VA dental clinic and manage VA patient cases including lab casts and pre-auth requirements
• Collect patient payments and process financing options
• Managed referrals to and from specialists and external facilities, ensuring timely follow-up and effective communication

Key competencies for role

• Dental office administration
• Insurance verification and coordination of benefits
• VA authorization and referral processing
• HIPAA compliance and patient privacy
• Multi-provider scheduling and coordination
• Patient communication (in-person, phone, SMS, email, portal)
• Denticon practice management software
• Billing discrepancy identification
• Interpreter coordination
• New staff training and support
• Medical and dental terminology

• Provided high-caliber hospitality at Bar Leather Apron, recognized by the James Beard Foundation and ranked among North America's Top 50 Bars
• Delivered refined, detail-oriented service influenced by Japanese bar culture, with an emphasis on precision, consistency, and guest experience
• Maintained in-depth knowledge of spirits, and cocktail craft to thoughtfully guide and educate guests
• Built lasting guest relationships through attentive and personalized service in a nationally acclaimed setting
• Collaborated with a close-knit team to uphold the bar's standard of excellence across every interaction
• Managed high-pressure, high-volume service with composure and professionalism
• Arranged bottles and glasses in attractive and functional positions to support efficient drink preparation and promotion of beverages.
• Prepared garnishes and ingredients for drink service, streamlining drink preparation process.
• Supported inventory management by tracking supplies and restocking as needed.
• Participated in bar promotions and events to drive customer engagement.

• Delivered intimate, high-touch dining experiences at Bar Maze, a prix fixe establishment with seatings at $180-$260 per guest
• Executed two seatings per night across a curated five-course tasting menu in a reservation-only environment
• Cultivated meaningful guest connections within an intimate setting, ensuring a personalized and memorable dining experience for every table
• Maintained a high standard of precision and consistency throughout each course in a format that demands flawless execution
• Adapted to the rhythm of a chef-driven, course-by-course format where timing, communication, and awareness were critical to the flow of each seating
• Demonstrated exceptional versatility by seamlessly transitioning between serving, bartending, and support roles as needed
• Operated as part of a lean team of four, collectively managing all front of house responsibilities including service, bar, and guest relations
• Contributed to a seamlessly integrated front and back of house experience, where the boundary between service and kitchen was intentionally blurred
• Worked in full view of guests in an open kitchen counter format, where precision, composure, and professionalism were visible and expected at all times
• Thrived under pressure in a high-expectation, low-margin-for-error environment with minimal staffing

• Served at Morimoto Waikiki, Morimoto Asia and Momosan Ramen & Sake Asia, a high-volume upscale casual concept under celebrity chef Masaharu Morimoto, across multiple locations
• Trusted by management to set the standard for service across all FOH positions due to demonstrated consistency and comprehensive knowledge of operations
• Trusted by management at each location to set the standard for service due to demonstrated consistency and comprehensive knowledge of operations
• Ensured incoming staff met expectations of nationally recognized dining establishment, enhancing overall guest experience
• Maintained consistent, high-quality service in a fast-paced, high-capacity environment while simultaneously supporting and developing new team members
• Earned the trust of management through reliability and a thorough understanding of front of house operations across multiple restaurant locations
• Served at Morimoto Asia, a high-volume upscale casual concept under celebrity chef Masaharu Morimoto