Summary
Overview
Work History
Education
Skills
Timeline
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Lifrage Lasane

Information Technology
Greenville,SC

Summary

  • Open-minded individual with a flexible approach to work, which enables accommodation to change. Able to work well in a group or team environment, but also uses own initiative. Willing to accept responsibilities and assignments regardless of the challenge. Self-starting, self-reliant individual with the ability to pick up new ideas and concepts quickly. Enjoys learning new skills. Takes pride in producing excellent work and welcomes constructive criticism. Organized and works well under pressure in a busy environment.
  • Security+ Certified
  • Server+ Certified
  • A+ Certified
  • MTA Mobility Certified
  • Linux Certified
  • MTA Server Certified
  • Cybersecurity Certified
  • Network+ Certified
  • MTA Security Certified
  • MTA Networking Certified

Overview

34
34
years of professional experience
6
6
years of post-secondary education

Work History

05.2022 - Current
  • Utilized SCCM to deploy and configure workstations/laptops
  • Provisioned accounts for new hires in Active Directory with proper permissions
  • Educated end users on best practices for securing company information
  • Utilized Service Now to access tickets and work them to comply with service level agreement.

Field IT Support|System Administrator

Majorel
07.2021 - 05.2022
  • Utilized SCCM to deploy and configure workstations/laptops
  • Provisioned accounts for new hires in Active Directory with proper permissions
  • Educated end users on best practices for securing company information
  • Utilized Service Now to access tickets and work them to comply with service level agreement.

Workstation Support Specialist

UGT, Blue Cross Blue Shield
03.2021 - 06.2021
  • Utilized SCCM to deploy and configure workstations
  • Provided excellent customer service while troubleshooting issues with Windows OS,
  • Endpoint management in Intune, mobile device management, application issues, reimaging PC’s and replacing hardware and or software
  • Assisted
  • End users remotely when they were not onsite using ConnectWise.

Support Specialist

Fusion Web Clinic
10.2019 - 03.2021
  • Assisted customers with any issues ranging from claims, software, Windows OS, billing accounts, and payment processing via phone support and Help Scout tickets
  • Provided excellent customer service and recommended best practices to prevent any future issues from repeating.

IT Technician

InvestiNet
08.2019 - 09.2019
  • Provided desktop support for all employees, including troubleshooting to diagnose and resolve issues with Windows OS
  • Provided guidance to users on appropriate use of hardware and software
  • Setup new workstations and managed all IT inventory
  • Provisioned user accounts in Active Directory with access necessary to perform specific job roles
  • Utilized SCCM to deploy and configure workstations
  • Ensured all components of the network infrastructure met data security requirements.

Technical Support

Alorica
12.2018 - 07.2019
  • Utilized Zendesk ticketing system to resolve customer issues with hardware and software
  • Identify issue with home automation devices and correct issue remotely
  • Educated customers on how to prevent issues going forward.

Technical Support

Verizon Wireless
03.2014 - 11.2018
  • Received issues from Tier one agents and resolved in a timely manner
  • Resolved NRB tickets in a timely manner
  • Implementing advanced Private Network builds
  • Identified hardware and or software issues and resolved after troubleshooting
  • Authoring and delivering network designs, statements of work, and technical project plans
  • Educating customers on the features of products to optimize their use and enjoyment of them

Retention agent

Time Warner Cable
01.2013 - 03.2014
  • Researched and resolved any issues with billing or services and processed payments
  • Assisted customers with troubleshooting basic technical service issues
  • Consistently met goal of resolving all needs and issues within the first phone call
  • Accurately documented all interactions with customers, payments processed, and issues resolved
  • Upgraded customer accounts in order to retain current accounts and increase revenue

Shift Leader

Planet Fitness, Guest Services
10.2011 - 12.2012
  • Greeted each guest upon entering the facility and assisted them with checking in via the electronic card reading system
  • Resolved all concerns of guests and or members in a timely fashion
  • Oversaw the daily operations ran in the most efficient manner possible during shift
  • Ensured next shift was adequately prepared by completing necessary documentation and performing shift closing duties

Scout

United States Army
01.1989 - 01.1993
  • Deployed to Germany
  • Secured and prepared ammunition on scout vehicles
  • Performed navigation during combat
  • Reported information on terrain, weather and enemy
  • Collected data to classify routes, tunnels and bridges

Education

Masters - Information Security And Assurance

Strayer University
Greenville, SC
10.2022 - Current

Bachelors of Science - Information Technology

Strayer University
Greenville, SC
10.2018 - 09.2022

Associates of Arts - Business Management

Kaplan University
Davenport, IA
01.2010 - 01.2012

Skills

Writing and verbal communication

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Timeline

Masters - Information Security And Assurance

Strayer University
10.2022 - Current

05.2022 - Current

Field IT Support|System Administrator

Majorel
07.2021 - 05.2022

Workstation Support Specialist

UGT, Blue Cross Blue Shield
03.2021 - 06.2021

Support Specialist

Fusion Web Clinic
10.2019 - 03.2021

IT Technician

InvestiNet
08.2019 - 09.2019

Technical Support

Alorica
12.2018 - 07.2019

Bachelors of Science - Information Technology

Strayer University
10.2018 - 09.2022

Technical Support

Verizon Wireless
03.2014 - 11.2018

Retention agent

Time Warner Cable
01.2013 - 03.2014

Shift Leader

Planet Fitness, Guest Services
10.2011 - 12.2012

Associates of Arts - Business Management

Kaplan University
01.2010 - 01.2012

Scout

United States Army
01.1989 - 01.1993

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Lifrage LasaneInformation Technology