Ligia Mejia
Bronx,NY
Summary
Self-motivated team leader thriving in collaborative environments, contributing to personal and business goal achievement. Strong organizational skills and dependability, excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to ensure team success and meet collective goals.
Overview
15
15
years of professional experience
Work History
Team Leader
Housing Preservation and Development
08.2022 - Current
- Responsible for Assigning PBV applications to the applications team for screening, review for completeness and eligibility determination.
- Conduct applicants mandatory conferences as needed.
- Lead team of five Case Managers, overseeing Section 8 application processing. Determine eligibility and ensure high-level customer service.
- Conduct thorough case reviews and research assignments.
- Analyze complex situations to provide guidance on difficult cases and develop effective unit goals.
- Coordinate on-site and off-site Section 8 briefings, Deliver informative presentations on program rights and responsibilities to applicants.
- Provide comprehensive team guidance.
- Train case managers, conduct staff meetings, and review daily logs to optimize workload management.
Case Manager
The New York City Department of HPD
10.2019 - 08.2022
- Responsible for PBV application screenings and review for completeness and eligibility determination.
- Conduct applicant briefings.
- Collaborate with applicants to obtain missing and required documentation.
- Effective communication with applicants and/or their housing specialist via telephone, email, mail or in person.
- Managed Elite internal database with sensitive applicant information.
- Participate in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Case Manager position.
Case Manager
The Center for Urban Community services INC
12.2009 - 05.2019
- Assisted service recipients with recertification for housing vouchers / subsidy (NYCHA, LINC, section8/HPD).
- Worked with the service recipient to budget their finances in order to maintain their housing.
- Assisting the service recipient to identify and plan goals through the creation of an Individual Plan of Care.
- Assisted service recipient and their families apply and obtain public benefits such as Medicaid, cash assistance, Social Security, SNAP and one shot deals..
- Conducted coordination of care planning meetings and case conferences to effectively provide and coordinate comprehensive and holistic care.
- Attended and participated in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Case Manager position.
- Provided referrals for housing, legal and employment service
- Participated in weekly supervision and team meetings to better support service recipients.
Education
Lehman College CUNY
Skills
- Proficient in Elite, Expertly, Anazasi, Cerner and AWARDS databases
- Working collaboratively
- Effective communication and interpersonal skills
- Proficient in Microsoft office 365
- Organizational and time management
- Client communication
- Attention to detail
- Giving constructive feedback
- Workflow management
Contact
Bronx, NY 10472
Languages
Spanish
Professional Working
Timeline
Team Leader
Housing Preservation and Development
08.2022 - Current
Case Manager
The New York City Department of HPD
10.2019 - 08.2022
Case Manager
The Center for Urban Community services INC
12.2009 - 05.2019
Lehman College CUNY
Similar Profiles
Valeria LangValeria Lang
Community Associate at Housing Preservation And DevelopmentCommunity Associate at Housing Preservation And Development
ELIZABETH SUBERELIZABETH SUBER
Client Services Specialist at Housing Preservation And DevelopmentClient Services Specialist at Housing Preservation And Development
Lipeng MaLipeng Ma
Full Stack Developer at Department of Housing Preservation and DevelopmentFull Stack Developer at Department of Housing Preservation and Development