Ligia Zaccaro
Prattville,AL
Summary
- Highly reliable business operations and customer service professional with excellent leadership and organizational skills
- Ten years of management in financial services and administrative activities.
- Reputation of excellent customer service and over achieving corporate goals.
- Passion to help others, strong ability to communicate and provide workable solutions.
Overview
8
8
years of professional experience
Work History
Member Service Consultant
Guardian Credit Union
Montgomery, AL
07.2013 - 10.2016
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved cross-selling success rates by actively staying informed about new offerings within the credit union''s portfolio of products and services.
Personal Banker
Wells Fargo Bank
Montgomery, AL
12.2010 - 06.2013
- Developed and maintained relationships with internal and external Wells Fargo partners to help customers achieve their financial goals
- Consistently met customer needs with a variety of financial and credit services by openly communicating with customers, using active listening techniques, and following up to ensure each customer’s overall satisfaction.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Teller
Bank Of America
Daytona Beach Shores, AL
01.2009 - 12.2010
- ·Processed deposits, withdrawals, loan payments, check disbursements, and monetary transfers – with a high level of accuracy in compliance and regulatory policies and procedures.
- Consistently delivered exceptional customer service with a positive attitude and built customer loyalty by engaging with customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
BBA - Management
COC Higher Studies University
Brazil12.2005
Skills
- Problem solving
- Communication
- Self-Motivated
- Determination
- Superb Sales Skills
- Negotiation
- Leadership
- Adaptability
- Customer Relations
Additional Information
Recognized for superior performance and exceeding sales target at every position held.
First US employment begun in January 2007, variety of positions from customer service to loan specialist.
Stay home mother since October 2017, followed by volunteer experiences for the past years.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Member Service Consultant
Guardian Credit Union
07.2013 - 10.2016
Personal Banker
Wells Fargo Bank
12.2010 - 06.2013
Teller
Bank Of America
01.2009 - 12.2010
BBA - Management
COC Higher Studies University