Likita Wesley
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inbound Contacts Representative 2
Humana
06.2025 - Current
- Assisted customers with inquiries about health insurance plans and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer support through live chat, addressing inquiries and concerns.
- Monitored email queues daily to prioritize urgent requests and maintain workflow efficiency.
- Metrics driven environment to maintain efficiency.
Community Support Specialist
Weems Community Mental Health Center
10.2024 - 01.2025
- Assisted clients in accessing community resources and support services.
- Collaborated with mental health professionals to develop client care plans.
- Maintained accurate documentation of client interactions and progress notes.
Banking Agent
Veteran Sourcing Group LLC
01.2023 - 03.2024
- Educated clients on available products and services to enhance satisfaction.
- Provided customer service to clients through phone, email, and chat communication.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ08-2024
Bachelor of Science - Social Sciences
William Carey University
Hattiesburg, MS05-2010
Skills
- Community resource navigation
- Care plan development
- Customer service
- Performance metrics
- Communication skills
- Conflict resolution
- Data entry proficiency
- CRM software expertise
Certification
- BLS(05/2024-05/2026)
- Certified Community Support Specialist(PCSS) 10/09/2024-0410/2026
- Registered Behavior Technician(2025)
Timeline
Inbound Contacts Representative 2
Humana
06.2025 - Current
Community Support Specialist
Weems Community Mental Health Center
10.2024 - 01.2025
Banking Agent
Veteran Sourcing Group LLC
01.2023 - 03.2024
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Social Sciences
William Carey University