Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Morrison

Lakeland

Summary

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inbound Contacts Representative 2

Humana
09.2022 - Current
  • Enhancing company reputation by providing exceptional customer service and support.
  • Developing and maintaining positive member relations and coordinating with team associates to properly handle requests and questions.
  • Increasing member satisfaction by addressing and resolving complaints in a timely manner.
  • Encouraging our members to live a fulfilling and healthy lifestyle.
  • Striving to meet metric targets through diligent work ethic and focus on results-driven tasks.

Accounting Purchasing Analyst

Publix Super Markets Inc
12.2019 - 03.2022
  • The duties of this job include but are not limited to; accounts payable and accounts receivable, purchasing, inventory control, job costing, outsourcing and data collection
  • Following up on past due invoices, correct invoiced price discrepancies in correspondence with purchase orders
  • Place purchase orders in SAP system, purchase printing raw materials/ print shop equipment etc
  • Follow up with vendors for confirmations and estimated ship dates
  • Outsource print shop work to our vendors
  • This process includes; quoting job, approving the vendor with the most cost efficient pricing, send vendor pdf file of what is being printed, place purchase order with correct pricing, coordinate delivery/pickup for the completed print job
  • Record and process material price increases/decreases
  • Run and reconcile month/year end accounting reports using EFI Monarch software

Bank Teller

Publix Federal Credit Union
01.2017 - 03.2019
  • Process deposits, withdraws and loan payments and assist members with any issues regarding account balances
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Issuing cashier's checks and money orders
  • Process returned mail pertaining to members accounts, night drop and mailed deposits daily
  • Balance drawer daily by making sure all forms of currency (cash, checks, money orders etc.) total accurately
  • Answer phone calls to assist with members needs and or transfer to correct department
  • Close Credit Union lobby by securing ATM, lobby entrance, the vault and setting building alarm system

Health Information Management Clerk

Watson Clinic, LLC
01.2014 - 01.2017
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
  • Notify physicians of patient medical updates
  • Reconcile physicians medical dictations
  • Reviewing physicians medical transcriptions
  • Train physicians clinic wide on “EPIC” medical record system as well as implement new “EPIC” database for patient portal
  • Answer and forward phone calls

Education

High School Diploma -

McKeel Academy of Technology
Lakeland, FL
05.2013

Skills

  • Experienced with Microsoft Office and several other programs
  • Customer support
  • Multi-tasking
  • Detail oriented
  • Hardworking and motivated in an individual and team atmosphere
  • Work from home

Certification

Adobe Photoshop Certified

Timeline

Inbound Contacts Representative 2

Humana
09.2022 - Current

Accounting Purchasing Analyst

Publix Super Markets Inc
12.2019 - 03.2022

Bank Teller

Publix Federal Credit Union
01.2017 - 03.2019

Health Information Management Clerk

Watson Clinic, LLC
01.2014 - 01.2017

High School Diploma -

McKeel Academy of Technology

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Courtney Morrison