Tanisha Mason-Watson
Lawton,United States
Summary
Subject Matter Expert with more than 10 years of Customer Service Experience, eager and willing to learn new skills, take on challenges, and complete any education necessary for career growth. Possesses innate ability to motivate employees to provide exceptional customer service. Ability to work in a dynamic environment and under pressure situations. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inbound Contacts Representative 2
Humana
Lawton, OK
01.2022 - Current
- Inbound calls for Florida Medicaid/LTC members
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Senior Claims Technician
Health Care Service Corporation
Wichita Falls, TX
04.2019 - 09.2021
- Process medical claims
- Performed data entry tasks related to processing of claims information into internal systems.
- Reviewed and processed incoming claims for accuracy and completeness.
- Conducted quality assurance reviews on approved and denied claims to ensure compliance with regulations and company policies.
- Collaborated with other departments within the organization on projects related to improving the overall efficiency of the claims department.
Customer Service Representative
The Results Company
Wichita Falls, TX
08.2018 - 03.2019
- Inbound/Outbound calls for Schwans
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Correctional Officer
James V. Allred Unit
Iowa Park, TX
02.2018 - 08.2018
- Ensure safety of Inmates
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Tax Preparer
Tax Legal LLC
Arlington, TX
01.2015 - 04.2016
- Prepare income tax returns
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
Customer Service Representative
Xerox
Arlington, TX
05.2014 - 05.2015
- Inbound Calls for Union Bank Card Services
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Dispatcher
Verizon
Arlington, TX
09.2007 - 04.2010
- Mini Cooper Roadside assistance
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Unit Supply Specialist
Army National Guard
Grand Prairie, TX
08.2006 - 07.2009
- Inventory control
- Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.
- Prepared section documentation for all supply- and equipment-related activities.
- Resolved discrepancies between physical inventories versus system generated reports.
Education
Associates - Accounting
Colorado Technical University
06.2020
Certification - Pharmacy Technician
University of Texas
07.2006
Skills
- Customer Service
- Inventory
- Inventory control
- RECEPTIONIST
- RETAIL SALES
- Coaching
- Data entry
- Process Management
- Cheerleading
- Accounting
- Pharmacy Technician Experience
- Dancing
- Security
- Financial Report Writing
- Law Enforcement
- Human Resources
- Tax Experience
- Computer Networking
- Quality Assurance
- Military Experience
- Databases
- Active Directory
- Intelligence Experience
- Microsoft Windows
- Microsoft SharePoint
- Help Desk
- Project Management
- DoD Experience
- Microsoft Windows Server
- VoIP
- Medical records
- Windows
- Typing
- Customer service
- Payroll
- Tax experience
- Office management
- Microsoft office, (10 years), Typing 35 wpm (7 years), Coaching (1 year), Payroll (Less than 1 year), Process Management (Less than 1 year), Human Resources (1 year), Data Entry (3 years), Excel (1 year), Customer Service (7 years), Inventory Control (4 years)
Certification
- CPR Certification
- Secret Clearance
- Top Secret Clearance
Groups
- Sophisticated Ladies in Progress Christian Organization, 08/01/16, Present, This Organization is based on women empowerment , networking, volunteering for the community, motivational speakers, ambition, overcoming obstacles, and meeting goals.
- Triple RRR Elite Track and Field Coach, 04/01/21, Present, I am a youth AAU Track and Field Coach for children between the ages of 5 and 18. We train children to work towards their goal of reaching the Jr. Olympics and currently have 4 National Champions working to gain more in the future.
Assessments
- Customer focus & orientation, Proficient, 07/01/21, https://share.indeedassessments.com/attempts/42d327ab4af7615c1dffdc5432760445eed53dc074545cb7
- Work style: Reliability, Proficient, 07/01/21, https://share.indeedassessments.com/attempts/bf50d1b17c0739a4332e8590696906e8eed53dc074545cb7
Military Service
Army National Guard, United States, E3, 08/01/06, 12/01/10, 92Y-Unit Supply Specialist Inventory control specialist Placed Order for the Unit Shipped supplies Overseas
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound Contacts Representative 2
Humana
01.2022 - Current
Senior Claims Technician
Health Care Service Corporation
04.2019 - 09.2021
Customer Service Representative
The Results Company
08.2018 - 03.2019
Correctional Officer
James V. Allred Unit
02.2018 - 08.2018
Tax Preparer
Tax Legal LLC
01.2015 - 04.2016
Customer Service Representative
Xerox
05.2014 - 05.2015
Dispatcher
Verizon
09.2007 - 04.2010
Unit Supply Specialist
Army National Guard
08.2006 - 07.2009
Associates - Accounting
Colorado Technical University
Certification - Pharmacy Technician
University of Texas