Quanetra Edwards
Ellenwood,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Inbound Contacts Representative 2
Humana
10.2021 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Assisted member in understanding how insurance coverage works and calculated copays.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Assisted member with understanding medical and pharmacy claims.
Internal Revenue Agent
Georgia Department Of Revenue
09.2018 - 09.2021
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Managed tax submissions and made sure all information complied with regulations.
- Communicated with clients over 50 taxpayer regarding tax situations, providing guidance on financial decisions per day.
- Maintained compliance by adhering to current tax laws and regulations.
- Proved successful working within tight deadlines in fast-paced environment.
Billing Representative
Liveops
12.2017 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed and verified invoices to secure accuracy of billing information''
- Used data entry skills to accurately document and input statements
- Audited and corrected billing and posting documents for accuracy
Advocate Member Service Representative
Secretary Of State Office
01.2017 - 10.2018
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
New Hire Training Lead
Teleperformance
02.2010 - 04.2016
- Recruited and trained qualified instructors for training programs
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Provided coaching and mentoring to employees.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Education
Master Cosmetologist -
Empire Beauty School - Kennesaw
Kennesaw, GA2021
Associate of Arts -
Orangeburg Calhoun Technical College
Orangeburg, SC2011
High School Diploma -
Irmo High
Columbia, SC2008
Skills
- Issue and Complaint Resolution
- Microsoft Office
- Database Entry
- Quality Control Procedures
- Strong Telephone Etiquette
- Trained in Salesforce
- Inbound and outbound calling
- Critical Thinking
- Billing Codes
- Claims Preparation
- Microsoft Excel
- Data Entry Software
- Claim Processing System Software
- Coaching and Mentoring
- Leadership
Timeline
Inbound Contacts Representative 2
Humana
10.2021 - Current
Internal Revenue Agent
Georgia Department Of Revenue
09.2018 - 09.2021
Billing Representative
Liveops
12.2017 - 09.2021
Advocate Member Service Representative
Secretary Of State Office
01.2017 - 10.2018
New Hire Training Lead
Teleperformance
02.2010 - 04.2016
Master Cosmetologist -
Empire Beauty School - Kennesaw
Associate of Arts -
Orangeburg Calhoun Technical College
High School Diploma -
Irmo High
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