Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lilliana Hightower

Layton,UT

Summary

Recent graduate of the Dental Assisting program at Davis Technical College. Skilled at chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Recognized for good work ethic and attention to detail. Dedicated to learning and growing within the work environment.

Overview

4
4
years of professional experience

Work History

Intake Specialist

Davis Behavioral Health
07.2021 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Assessed clients' needs and determined eligibility for intake services.

Team Leader Manager

Jamba Juice
04.2019 - 05.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Education

No Degree - Forensic Science

Northwest Vista College
San Antonio, TX

Certified Dental Assistant - Dental Assisting

Davis Technical College
Kaysville, UT
06.2023

Skills

  • Disinfecting Rooms and Equipment
  • Patient Intake Procedures
  • Prepare Instruments
  • Oral Hygiene Techniques
  • Chair Side Assistance
  • Dental Office Administration
  • Team Collaboration
  • Data Confidentiality Measures

Timeline

Intake Specialist

Davis Behavioral Health
07.2021 - Current

Team Leader Manager

Jamba Juice
04.2019 - 05.2021

No Degree - Forensic Science

Northwest Vista College

Certified Dental Assistant - Dental Assisting

Davis Technical College

Similar Profiles

CREATE PROFILE
Lilliana Hightower