Yaenielliz Lopez
Pawtucket,RI
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Hardworking customer service representative brings attention to detail and time management abilities to successfully multitask in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Caregiver
Cornerstone Caregiving
09.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
To-Go Specialist
Olive Garden
08.2021 - 01.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Education
High School Diploma -
Stoughton High School
Stoughton, MA06.2023
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Strong multitasking
- Goal-Oriented
- Flexibility
- Customer Service
Timeline
Caregiver
Cornerstone Caregiving
09.2023 - Current
To-Go Specialist
Olive Garden
08.2021 - 01.2023
High School Diploma -
Stoughton High School
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