Summary
Overview
Work History
Education
Skills
Timeline
Server
Lila Arena

Lila Arena

Penn Valley,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Cheerful Server/ Bartender offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

8
8
years of professional experience

Work History

Escrow Processor

Placer Title
11.2021 - 08.2022
  • Conducted closing processes with customers, realtors, lenders and attorneys.
  • Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
  • Marketed new business opportunities and made calls on current and prospective clients.
  • Verified legal documents for correct acknowledgments and legal and lien information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Photographer

Serene Photography
04.2020 - 01.2021
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Experimented with different lighting effects to deliver unique images.

Secretary Manager

Pono Appliance Repair
01.2016 - 03.2018
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Server/Bartender

Simplicity Bistro
02.2012 - 01.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Hostess

Happy Ending Bar And Grill
03.2010 - 01.2012
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Sierra Crest
Camptonville, CA
06.2001

Skills

  • Property Inspection
  • Government Standards
  • Returns Policies
  • Real Estate Industry Understanding
  • High-Volume Dining
  • Assist Customers
  • Dining Customer Service
  • Price Memorization
  • Order Accuracy
  • Safe Food Handling

Timeline

Escrow Processor

Placer Title
11.2021 - 08.2022

Photographer

Serene Photography
04.2020 - 01.2021

Secretary Manager

Pono Appliance Repair
01.2016 - 03.2018

Server/Bartender

Simplicity Bistro
02.2012 - 01.2015

Hostess

Happy Ending Bar And Grill
03.2010 - 01.2012

High School Diploma -

Sierra Crest

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Lila Arena