Lila Nair
Brooklyn,NY
Overview
10
10
years of professional experience
Work History
Server Team Lead
Vezzo Thin Crust Pizza
New York, NY
06.2024 - Current
- Delivered exceptional service to enhance dining experience by engaging in menu selection discussions, providing recommendations, accurately recording orders, serving food and beverages, and anticipating customer needs.
- Trained new servers on menu items and customer service standards to ensure consistent service quality.
- Oversaw opening and closing duties, restocking items, and managing cash reconciliation to maintain operational efficiency.
Crew Runner
Adidas
New York, New York
02.2024 - 12.2024
- Led community engagement initiatives for Adidas Runners NYC, fostering a supportive environment for runners.
- Supported management and execution of weekly running program, featuring community runs, speed workouts, and monthly club night.
- Coordinated event activations for NYC Marathon weekend, enhancing participant experience through strategic planning and execution.
- Created Instagram content to promote Athlos, showcasing top female athletes and raising awareness for women's sports.Crafted messaging for an event aimed at enhancing visibility and equity in women's sports.
- Highlighted in September Community Spotlight for NYC: Cultivating Community
Payroll & Benefits Administrator
Jacks Wife Freda
New York, NY
03.2024 - 06.2024
- Executed payroll processing accurately and on time, evaluating employee-submitted payroll modifications.
- Tracked and administered weekly payroll benefits deductions for health insurance, dental, vision, transit, and 401K.
- Conducted daily review and audit of Toast tips data, following up with management on required clarifications or corrections to ensure payroll accuracy.
- Collaborated with operators, HR, and finance teams to resolve payroll-related inquiries efficiently.
Member Resources Coordinator
The Malin Group
Brooklyn, NY
09.2023 - 03.2024
- Act as primary resource for members seeking on-site support, showcasing extensive knowledge of Malin brand and offerings.
- Executed administrative communications, handling incoming calls and emails to address member inquiries.
- Resolved technical, operational, or facilities-related issues.
- Supervised space maintenance, ensuring appropriate usage, monitoring volume levels, managing inventory, and maintaining cleanliness standards.
- Managed conference room bookings and requests, facilitating smooth scheduling and usage.
Front of House Manager
Tweedy Gomez Group
New York, New York
12.2019 - 07.2023
- Oversaw comprehensive management of an upscale dining venue, generating approximately $3M annually.
- Coordinated event planning from concept to execution, managing inquiries, budgets, and menus to deliver successful events.
- Executed diverse events such as wedding rehearsals, birthday dinners, and office parties, ensuring client satisfaction and smooth operations.
- Organized team schedules to enhance operational efficiency and streamline recruitment and training for 15 employees.
Social Media Coordinator
Gruppo Thin Crust Pizza
New York, New York
05.2016 - 12.2019
- Developed original content and messaging for brand, incorporating pop culture references, promotions, and ingredient information to attract customers.
- Managed Facebook and Instagram accounts for restaurants, increasing brand visibility and audience engagement.
- Engaged with online communities by addressing inquiries and providing timely responses to enhance customer satisfaction.
- Collaborated with Social Media Manager to establish best practices, including editorial planning, analytics and monitoring, paid media, and new platforms.
Operations Manager
Tweedy Gomez Group
New York, New York
05.2016 - 12.2019
- Supervised daily employee workflow to enhance productivity and uphold quality standards.
- Analyzed operations to identify strategies for increasing sales, profitability, guest counts, and optimizing cost controls.
- Executed transition to new POS system (Revel) in six locations, replacing previous system (DinerWare) for all restaurants.
Education
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Amherst, MA05-2013
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Google Suite
- Slack
- Nexudus
- Hospitality
- Project management
- POS Systems: Dinerware, Revel, and Toast
- Delivery platforms (UberEats, Grubhub/Seamless, DoorDash, ChowNow, Relay)
- Leadership
- Catering sales
- Event planning
- Paycom
Timeline
Server Team Lead
Vezzo Thin Crust Pizza
06.2024 - Current
Payroll & Benefits Administrator
Jacks Wife Freda
03.2024 - 06.2024
Crew Runner
Adidas
02.2024 - 12.2024
Member Resources Coordinator
The Malin Group
09.2023 - 03.2024
Front of House Manager
Tweedy Gomez Group
12.2019 - 07.2023
Social Media Coordinator
Gruppo Thin Crust Pizza
05.2016 - 12.2019
Operations Manager
Tweedy Gomez Group
05.2016 - 12.2019
Bachelor of Arts - Communications
University of Massachusetts, Amherst