Lila Nunez
Elmwood
Summary
Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
Lincoln, NE
11.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Supported sales floor operations through restocking merchandise and ensuring product availability.
- Adapted quickly to changing priorities and maintained composure during busy periods.
- Utilized register systems accurately for processing transactions and managing cash handling.
- Trained new team members on store policies, procedures, and best practices for guest interaction.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
Summer Camp Counselor
Ymca Camp Kitaki
Ashland, NE
05.2025 - 08.2025
- Facilitated engaging activities promoting teamwork and personal development among campers.
- Supervised daily camp operations, ensuring safety and adherence to policies.
- Supported campers in skill-building through structured programs and hands-on experiences.
- Communicated effectively with parents regarding camper progress and daily activities.
- Monitored group dynamics to address conflicts and promote a positive camp environment.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
High School Diploma -
Homeschool
Elmwood2024
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Detail-oriented
- Flexible schedule
- First aid training
- Teamwork and collaboration
- Calm and professional under pressure
Volunteer Work
From 2015 to 2020 I volunteered with Wildlife Rescue Team. I helped rescue and rehabilitate injured, orphaned and sick wildlife. Giving them a safe space to recover before releasing them back into the wild.
Timeline
Summer Camp Counselor
Ymca Camp Kitaki
05.2025 - 08.2025
Guest Advocate
Target
11.2024 - Current
High School Diploma -
Homeschool