Lila Tartour
Smithfield,NC
Summary
Highly detail-oriented, customer driven professional with 12 years of experience providing in-depth, comprehensive travel scheduling, itinerary planning, and transportation booking. Known for strong communication and attention to detail, effectively managing financial records and resolving customer issues. Committed to optimizing processes for enhanced operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Support Coordinator
Envoyage
Montvale, New Jersey
01.2021 - Current
- Collaborated with internal sales team to identify and address customer needs.
- Reviewed customer invoices to assist sales team in maximizing net revenue.
- Coordinated with vendors to resolve customer issues and implement necessary adjustments.
- Maintained customer-specific and storewide financial records, ensuring accurate reconciliation across revenue streams.
- Conducted market research to align with industry standards for travel services.
- Scheduled departmental meetings and documented notes for improved office coordination.
Assistant Team Leader
Envoyage
Montvale, New Jersey
01.2018 - 12.2020
- Facilitated communication between team members and management to ensure alignment.
- Assisted team leader in daily operations by delegating tasks and monitoring performance.
- Provided training and coaching to enhance team skills and productivity.
- Reviewed completed work to verify consistency and quality.
- Reviewed monthly sales reports to consolidate spend across preferred partners.
Travel Consultant
Envoyage
Montvale, New Jersey
09.2014 - 12.2018
- Cultivated and maintained strong client relationships.
- Researched and planned customized travel itineraries for clients.
- Coordinated bookings for flights, hotels, and rental cars for both domestic and international travel.
- Assisted clients with travel insurance options and claims processes.
- Maintaining organized documentation of client’s profiles, itineraries, invoicing, and other travel documentation.
- Managing customer issues including rerouting, cancellations, and exchanges.
Education
Some College (No Degree) - Biochemistry
Kutztown University of Pennsylvania
Kutztown, PA01-2014
High School Diploma -
Methacton High School
Eagleville, PA01-2009
Skills
- Sabre GDS
- Client relationship management
- Designed tailored itineraries
- General ledger management
- Organizational skills
- Problem solving
Accomplishments
Global Gathering Winner 2015 - Most Improved Store
Timeline
Sales Support Coordinator
Envoyage
01.2021 - Current
Assistant Team Leader
Envoyage
01.2018 - 12.2020
Travel Consultant
Envoyage
09.2014 - 12.2018
Some College (No Degree) - Biochemistry
Kutztown University of Pennsylvania
High School Diploma -
Methacton High School